Experienced professional with a team-oriented nature and a proven ability to effectively manage assets, promote investor relations, and evaluate fund performance. Talented listener, analyzer, and problem-solver who prioritizes the needs of individuals. Demonstrated success in guiding financial plans, developing policies, and staying updated on regulatory matters.
Overview
18
18
years of professional experience
Work History
Investor Relations
Colonial Savings
01.2018 - Current
Report and analyze data including; financial modeling, forecasting and trend analysis
Liaison for 300 investors and Loan officers
Conducts monthly meeting for investors
Provide servicing director with trends and issues for servicing
Extensive research on high priority loans
Create and manage monthly portfolio reports for investors.
Improved investor relations by creating transparent communication channels that facilitated timely responses to inquiries or concerns.
Managed the Investor Relations section of the company website, ensuring all content was accurate, current, and easily accessible for stakeholders.
Provided timely, accurate financial data for use in board presentations, investor relations communications, and other stakeholder interactions.
Assessed credit risk and analyzed financial statements.
Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Set up and completed loan submission packages.
Prepared documents for underwriting by verifying client income, credit reports, and other information.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
Dual Branch Manager
Woodforest National Bank
08.2015 - 01.2018
Monitored and review branch profit and loss reports
Performed and supervise day to day operational and compliance functions of the branch such as reconcilement, audits, reporting, approvals and opening/closing procedures
Completed quarterly projections based on sales performances of the branch
Facilitated yearly performance evaluations for branch staff
Managed branch personnel decisions including hiring, scheduling, disciplinary actions.
Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Examined customer loan applications for loan approvals and denials.
Resolved various issues impacting sales management and business operations.
Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Mortgage Service Specialist II
Bank of America Home Loans
06.2011 - 02.2015
Created financial analysis reports of financial statements, lease reviews and market research
Monitored foreclosure loans and ensures that foreclosure actions on individual accounts are completed in a timely manner; according to investor/insurer, state, and regulatory guidelines
Minimize financial losses to the company by partnering with legal team to properly document foreclosures
Support international teams with analyzing client and process data through reporting.
Conducted regular audits of mortgage files to ensure accuracy, completeness, and adherence to established standards or protocols.
Championed process improvements by identifying inefficiencies and proposing actionable solutions that led to increased productivity.
Expedited foreclosure processes by coordinating with legal teams and following regulatory guidelines for property sales.
Reviewed loan files and updated to match current standards.
Developed and maintained relationships with customers, lenders and other third parties.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Collector
Bank of America Home Loans
06.2008 - 06.2011
Educate customers on the products and available credit options to resolve their accounts
Establish and set payment arrangements and negotiate client resolutions to cure delinquency
Track and manage ever-changing company and federal procedures and guidelines
Facilitate on the job training and mentoring for new associates
Handled escalated client calls.
Contacted customers to discuss payment schedules and set up or immediately process payments.
Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Streamlined debt collection processes for increased efficiency in the workplace.
Maintained high volume of calls and met demands of busy and productive group.
Trained new team members on scripts, company services, and collection strategies.
Achieved performance goals on consistent basis.
Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Center Supervisor
First Convenience Bank
04.2006 - 06.2008
Enforce banking guidelines and statutory requirements to mitigate risk and exposure to federal fines and penalties
Process loans, savings bonds, Cd's, Western Unions, cash advances and bank to bank wires (including high dollar transactions)
Investigate and prevent fraud via reporting and internal loss prevention controls
Created and distributed daily bank reports and audits
Managed front line employees through effective training and onboarding.
Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
Implemented quality control measures to ensure the highest level of service for clients.
Fostered a positive work environment through effective leadership skills and clear communication with employees.
Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
Education
Bachelor of Arts - Health Care Administration
Ashford University
Chandler, AZ
05.2016
Medical Billing And Coding -
Everest Institute
Fort Worth, TX
08.2011
High School Diploma -
Western Hills High School
Fort Worth, TX
06.2003
Skills
Risk management
Strategic planning
Process improvement
Time Management
Medical Coding
Research
Management
Auditing
Profit and loss
Conflict resolution
10-key
Proficient in Microsoft Office Suite: Word, Excel, Publisher, Power Point
Additional Information
Self-motivated leader with over 13 years of banking and finance industry experience. Seeking role where I can contribute value and support increased company revenue and profit. Team player; productivity-driven, focused on creating strong client and peer relationships and has strong decision-making skills.