Stephanie Walls
Tullahoma,TN
Summary
Dynamic small business owner with a proven track record at Pampered Pooch Salon & Boarding, excelling in customer relations and operational efficiency. Skilled in relationship building and scheduling, I implemented innovative marketing strategies that boosted client engagement and satisfaction, ensuring repeat business and fostering a loyal customer base.
Overview
22
22
years of professional experience
Work History
Owner
Pampered Pooch Salon & Boarding
Tullahoma, TN
04.2004 - Current
- Developed operational procedures to enhance grooming and boarding services efficiency.
- Managed scheduling and staffing to optimize service delivery and customer satisfaction.
- Implemented marketing strategies to increase client engagement and brand awareness.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Established strong relationships with clients to ensure repeat business and referrals.
- Conducted regular evaluations of services to identify areas for improvement and innovation.
- Ensured compliance with health, safety, and animal welfare regulations in all operations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Receptionist
Machine Tool Fitters
Tullahoma, TN
05.2004 - 01.2013
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Coordinated appointment scheduling for clients and staff, ensuring efficient time management.
- Processed incoming calls and emails, providing accurate information and resolving issues promptly.
- Maintained organized filing systems for client records and important documents to enhance accessibility.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Debt Collector
Personalized Credit Services
Winchester Tn
01.2006 - 01.2011
- Negotiated payment plans with clients to optimize debt recovery efforts.
- Communicated effectively with clients to resolve outstanding balances and disputes.
- Managed accounts receivable processes, ensuring timely follow-ups on overdue payments.
- Developed strategies for improving collection rates through targeted outreach efforts.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
Education
High School Diploma -
Franklin County High
Winchester Tn05-2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Scheduling
Timeline
Debt Collector
Personalized Credit Services
01.2006 - 01.2011
Receptionist
Machine Tool Fitters
05.2004 - 01.2013
Owner
Pampered Pooch Salon & Boarding
04.2004 - Current
High School Diploma -
Franklin County High