Results-oriented professional with a strong background in customer service training and etiquette. Dedicated to delivering exceptional customer experiences. Skilled in resolving customer issues and providing personalized solutions for customer satisfaction. Demonstrated ability to maintain a positive attitude in high-pressure situations, consistently meeting and exceeding performance targets. Committed to delivering quality customer service that enhances brand reputation and fosters long-term customer loyalty.
Hi, I’m
Stephanie Ward
Las Vegas,NV
Summary
Overview
18
years of professional experience
Work History
Golden Touch Day Spa and Massage
Front Desk Receptionist
2017.04 - 2020.12 (3 years & 8 months)
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Prudential Real Estae
Realtor
2006.08 - 2009.10 (3 years & 2 months)
Job overview
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Silverton Hotel and Casino
Cocktail Server
2004.01 - 2006.06 (2 years & 5 months)
Job overview
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Fiesta Stations Casino
Cocktail Server
2002.10 - 2004.01 (1 year & 3 months)
Job overview
Education
Century 21 School of Real Estate Las Vegas, NV
Real Estate Agent from Real Estate
05.2026
University Overview
Serra High San Diego, CA
High School Diploma
05.1988
University Overview
Skills
- Customer Service
- Time Management
- Telephone Etiquette
- Appointment Scheduling
- Administrative Support
- Office supplies inventory management
- Punctual and Reliable
- Customer and client relations
- Courteous and Professional
Timeline
Front Desk Receptionist
Golden Touch Day Spa and Massage
2017.04 - 2020.12 (3 years & 8 months)
Realtor
Prudential Real Estae
2006.08 - 2009.10 (3 years & 2 months)
Cocktail Server
Silverton Hotel and Casino
2004.01 - 2006.06 (2 years & 5 months)
Cocktail Server
Fiesta Stations Casino
2002.10 - 2004.01 (1 year & 3 months)
Century 21 School of Real Estate
Real Estate Agent from Real Estate
Serra High
High School Diploma
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