Karla Bradis
Spa Professional ** Spa Educator ** Product Spa Creator
Fort Myers
Summary
Dynamic Spa Owner and Licensed Massage Therapist & Esthetician with a proven track record at Spa on Fifth @ The Inn on Fifth. Excelled in enhancing client satisfaction through personalized treatments and exceptional service, leading successful referral programs for business growth. Skilled in staff management and customer feedback analysis, achieving top performance in retail sales and continuous staff education.
Professional in wellness industry with comprehensive experience in spa management. Proven ability to enhance client experiences and streamline operations. Focused on team collaboration and achieving high-quality results. Skilled in staff training and customer relationship management.
Knowledgeable with background in spa ownership. Managed day-to-day operations, ensuring client satisfaction and staff efficiency. Demonstrated excellence in customer service and team leadership.
Forbes Hotel standard upheld. Completed the Forbes Hotel Academy.
Overview
20
20
years of professional experience
1
1
Language
Work History
Spa Owner
First Touch Massage & Wellness @ Spa Escalante'
11.2008 - Current
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Trained new employees on industry best practices, fostering a positive work environment with a knowledgeable team.
- Launched successful referral programs that encouraged satisfied clients to recommend the spa to friends and family members, driving additional business growth.
- Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
Licensed Massage Therapist & Licensed Esthetician
Spa on Fifth @ The Inn on Fifth
12.2004 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Implemented hygiene and sanitation protocols to ensure safe and clean practice environment.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provide Exceptional Guest treatments. Exceed their expectations.
- Provide Continuing Education to spa staff of courses that I have created since 2012.
- Assist to help all hotel staff perform optimally for best outcomes with Hotel Guests.
- Work with Vendors on product selections to be utilized in spa/hotel
- Displaying retail products for visual appeal
- Top performance in retail sales in spa
- ongoing education to have cutting edge results and knowledge for Hotel Guests
Education
Master of Arts - Human Health
US Health Studies
05.2001 -
Associate of Science - Esthetics And Massage Therapy
Bonita (Venice) School of Massage
Bonita Springs, FL 05.2001 -
Skills
Customer feedback analysis
Staff management
Health and safety regulations
Appointment scheduling
Upselling services
Budget planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing. Developed holistic foot & leg products for the marketplace.
Affiliations
Fl Board of Massage Therapy CE Provider Educator
FSMTA (Florida South Massage Therapy Association) Speaker
Health Products for the marketplace (Garden of Life 10 yrs & New Chapter 2 yrs) Demonstrator
Plant Elements by PhytoKarla Products line since 2021
Timeline
Spa Owner
First Touch Massage & Wellness @ Spa Escalante'
11.2008 - Current
Licensed Massage Therapist & Licensed Esthetician
Spa on Fifth @ The Inn on Fifth
12.2004 - Current
Master of Arts - Human Health
US Health Studies
05.2001 -
Associate of Science - Esthetics And Massage Therapy
Bonita (Venice) School of Massage
05.2001 -
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