Stephanie Way
Washington,DC
Summary
Resourceful and relationship-focused Premium Sales Manager with extensive experience managing high-value accounts to deliver exceptional VIP experiences in professional sports and live events. Proven ability to anticipate client needs and strengthen long-term relationships with corporate clients through personalized outreach, consistent communication, and proactive engagement. Recognized for driving revenue, increasing client loyalty and retention, and creating a premium and customized experience in a fast-paced, high-touch environment.
Overview
4
4
years of professional experience
Work History
Manager, Premium Hospitality
Washington Commanders
College Park, MD
05.2024 - Current
- Generated $1.75M+ in annual revenue and $2.3M+ in contractually-obligated income (COI) over tenure. Led the team in Annual Luxury Suite Leases (5) and produced $1M+ in annual revenue (103% to goal) in 2025.
- Managed a portfolio of high-value clients across multiple industries, building strong executive relationships to understand business goals, recommend tailored hospitality packages, and achieve consistent year-over-year account growth through repeat business and upsell opportunities.
- Activated premium hospitality experiences for VIP clients in a fast-paced live event environment, anticipating client needs through proactive engagement, coordinating with cross-functional teams, and ensuring flawless execution from client arrival through event completion.
Account Manager, Group Sales
Jacksonville Jaguars
Jacksonville, FL
12.2022 - 04.2024
- Generated over $1.6M (130% to goal) in full-menu revenue. 2nd on the Group Sales team in single-game Suite and Premium revenue, 2nd on the Group Sales team in Group and Overall revenue.
- Activated large-scale group initiatives and group outings with a corporate client base. Focused on new business development through effective B2B prospecting and upselling of current corporate clients.
- Serviced a premium clientele base worth $2.3M with a composed, professional demeanor. Fostered lasting relationships resulting in continued business through strong communication, quality customer service, and quick conflict resolution.
- Sold the 1st Full-Season Spa Cabana (valued at $169,000) in Jacksonville Jaguars team history.
Inside Sales Representative
Jacksonville Jaguars
Jacksonville, FL
01.2022 - 12.2022
- Generated over $250,000 in full-menu revenue. Led the Inside Sales team in Full Season Revenue (110% to goal), Group Ticket Revenue (161% to goal), and Overall Revenue (195% to goal).
- Most Inside Sales Revenue for the 2022-2023 NFL Season.
- Exceeded daily outbound call, email, and SMS goals with emphasis on booking in-person and virtual meetings.
- Consistently surpassed weekly and monthly sales quotas. Utilized effective sales strategies, impactful product knowledge, and provided robust client-focused service.
Education
Bachelor of Science - Sport Management
University of Florida
Gainesville, FL12-2021
Associate of Arts - Sport Management
Santa Fe College
Gainesville, FL12-2019
Skills
- Strong leadership and interpersonal skills
- Excellent verbal and written communication skills
- Demonstrated strong work ethic and motivated self-starter
- Confident in B2B prospecting, lead generation, and cold outreach
- Advanced knowledge of Microsoft Dynamics 365 CRM
- Proficient in Microsoft Office, including Word, Excel, PowerPoint, and OneNote
- Experienced in Ticketmaster (Archtics) and SeatGeek (Unify) ticketing systems
- Strong sales process with emphasis on delivering superior customer service
- Confident in overseeing multiple simultaneous small-scale and large-scale projects
Timeline
Manager, Premium Hospitality
Washington Commanders
05.2024 - Current
Account Manager, Group Sales
Jacksonville Jaguars
12.2022 - 04.2024
Inside Sales Representative
Jacksonville Jaguars
01.2022 - 12.2022
Associate of Arts - Sport Management
Santa Fe College
Bachelor of Science - Sport Management
University of Florida