Stephanie Webb
Summerville,SC
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Poised to drive team success and deliver positive outcomes through collaboration and innovation. Eager to embrace new challenges and contribute to organizational objectives with unwavering dedication and enthusiasm. A proactive approach ensures readiness to adapt and thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Transit Bus Operator
Carta (Charleston Area Regional Transit Authority)
North Charleston, SC
07.2025 - Current
- Managed daily transit bus operations, prioritizing safety and efficiency in compliance with scheduled routes.
- Ensured optimal passenger safety and comfort to enhance overall travel experience during transit operations.
- Assessed vehicle condition through detailed pre-trip inspections, ensuring operational safety and compliance with industry regulations.
- Coordinated assistance for passengers with disabilities, ensuring secure and efficient boarding and alighting experiences.
DRIVER TRAINER
LEROS POINT TO POINT
Valhalla, NY
09.2020 - 08.2024
- Led and supervised a large team of drivers by providing guidance and support during training sessions and daily operations and ensuring overall performance improvement.
- Monitored driver progress and provided feedback, leading to a 25% improvement in on-time delivery.
- Designed and facilitated comprehensive training programs for new drivers with a focus on company protocols, safety standards, and customer service which improved driver retention.
- Reduced safety incidents substantially through targeted coaching & education on safe driving practices.
- Worked closely with the operations team to identify route inefficiencies and implemented strategies that reduced delivery times significantly.
- Maintained accurate driver performance records, including trip reports, safety logs, and fuel records, and confirmed that all required documentation complied with legal and company standards.
- Utilized data and driver feedback to improve operations, resolve issues with delayed deliveries, route changes, and performance, making real-time decisions to ensure timely, safe outcomes.
- Introduced new tracking and fleet management technologies, then trained drivers on the use of GPS systems and handheld devices to improve tracking and delivery performance.
- Mentored junior trainers, fostering knowledge sharing and skill development within the team.
- Collaborated with management to refine training materials based on industry best practices and regulatory changes.
- Evaluated driving skills and safety compliance of trainees, ensuring adherence to company standards.
- Developed and implemented training programs for new drivers, enhancing operational efficiency.
SALES REPRESENTATIVE
WESTFAIR RADIATORS & AUTO PARTS
Mount Vernon, NY
07.2019 - 10.2021
- Coordinated with customers and the logistics team to ensure the timely and accurate delivery of auto parts and enhance customer satisfaction and operational efficiency.
- Worked closely with the transportation team to streamline delivery routes, reduce delivery time while maintaining a high level of service quality.
- Regularly met sales targets and performance metrics and consistently exceeding monthly sales goals.
- Managed customer complaints and delivery issues, quickly resolving logistical problems to ensure client satisfaction and minimize delays.
- Ensured adherence to company policies and regulatory standards in handling and delivery of products.
- Operated customer relationship management software and delivery tracking systems to improve communication and delivery efficiency.
EXECUTIVE CDL CHAUFFEUR
LEROS POINT TO POINT
Valhalla, NY
10.2016 - 01.2018
- Oversaw and mentored junior drivers, providing training on safe driving practices, company policies, and customer service. Led by example, setting high standards for punctuality and professionalism.
- Monitored and improved performance metrics, including delivery accuracy and timeliness, by regularly assessing performance and providing constructive feedback to drivers.
- Provided high-quality, on-time transportation services for executives, clients, and critical product deliveries, ensuring customer satisfaction and reliability.
- Utilized GPS and traffic tools for efficient route planning that reduced travel time and delivery.
- Conducted regular vehicle inspections and maintained detailed accurate logs for safety audits.
- Effectively managed stressful situations, such as urgent delivery requests and tight schedules, while ensuring safety and compliance with all regulatory standards.
Education
High School Education -
New York State Education Agency
AlbanySkills
- Team supervision
- Performance Management
- Verbal & Written Communication
- KPI Implementation
- Training & Development Programs
- Technology Integration
- Compliance & Safety Management
- Operational Efficiency
- Documentation & Reporting
- Problem Solving & Decision Making
- Time Management & Prioritization
- Leadership & Accountability
- Project Management
- Onboarding Facilitation
- CRM Software Proficiency
- Microsoft Office Suite Applications
Timeline
Transit Bus Operator
Carta (Charleston Area Regional Transit Authority)
07.2025 - Current
DRIVER TRAINER
LEROS POINT TO POINT
09.2020 - 08.2024
SALES REPRESENTATIVE
WESTFAIR RADIATORS & AUTO PARTS
07.2019 - 10.2021
EXECUTIVE CDL CHAUFFEUR
LEROS POINT TO POINT
10.2016 - 01.2018
High School Education -
New York State Education Agency