Stephanie Weir
Warwick,RI
Summary
Passionate Cake Decorator with exquisite artistic abilities. Dedicated to maintaining food, associate and product safety. Provides premier customer service and works well with others. Experienced in icing, decorating, packaging, labeling and pricing bakery products.
Overview
14
14
years of professional experience
Work History
Head Cake Decorator
Market Basket
Warwick, Rhode Island
06.2012 - Current
- Designed intricate cake decorations for various special events.
- Supervised a team of decorators to ensure quality and consistency.
- Managed inventory of cake decorating supplies and tools.
- Trained new staff on decoration techniques and safety practices.
- Collaborated with clients to create custom cake designs and flavors.
- Maintained cleanliness and organization in the decorating area.
- Implemented new decorating trends to enhance product offerings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Stocked shelves and ordered inventory when product stock became low.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Took custom orders from clients and provided accurate quotes.
- Performed inventory and ordered more supplied and ingredients.
- Ensured all cakes met quality standards prior to delivery or pickup.
- Organized and managed the daily operations of a cake decorating team.
- Troubleshot any problems that arose during the creation process of a cake.
- Maintained inventory of cake decorations, icing, and other supplies.
- Kept up-to-date with industry trends and innovations in cake design.
- Assisted other decorators in specialized designs.
- Supervised and trained new decorators on proper cake decoration techniques.
- Developed creative designs for cakes based on customer specifications.
- Provided guidance and support when necessary during busy periods.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Organized store by returning merchandise to proper areas and restocked displays.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
Bakery Department Manager
Market Basket
Wilmington, Massachusetts
08.2012 - 05.2023
- Managed daily operations of bakery department ensuring product availability.
- Supervised bakery staff to maintain high-quality standards and productivity.
- Trained new employees on equipment use and safety protocols in the bakery.
- Coordinated inventory management to ensure fresh ingredients and supplies.
- Developed work schedules to optimize staff efficiency during peak hours.
- Implemented hygiene and sanitation practices throughout the bakery area.
- Resolved customer inquiries regarding bakery products and services promptly.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Evaluated employee performance regularly through feedback sessions.
- Ordered necessary ingredients from suppliers based on upcoming orders or projected demand.
- Monitored quality control standards for all baked goods produced by the department.
- Developed and implemented strategies to improve customer service standards, ensure efficient operations, and maximize profits.
- Maintained accurate records of sales data and financial transactions for the department.
- Reviewed invoices from suppliers before authorizing payments ensuring accuracy of charges.
- Organized weekly schedules for bakers, cake decorators, and other personnel according to workloads and staffing needs.
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
- Collaborated with other departments on cross-promotional initiatives.
- Supervised daily production activities including baking, icing, decorating cakes, cookies.
- Provided guidance and support when needed during peak periods of production activity.
- Performed administrative tasks such as filing paperwork or creating reports related to the department's operations.
- Maintained accurate records of inventory levels and placed orders when necessary.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Implemented and executed merchandising programs to maintain and increase sales.
- Planned and executed bakery layout and design for optimal operation and customer experience.
- Coordinated bakery production schedule to efficiently meet customer demands and special orders.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
- Developed and maintained relationships with key clients, including wholesale, retail, and special event customers.
- Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
- Managed maintenance and repair of bakery equipment to ensure operational efficiency and reduce downtime.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Billerica Memorial High School
Billerica, MASome College (No Degree) - Painting And Graphic Design
Massachusetts College of Art And Design
Boston, MASkills
- Cake decoration
- Custom design cookies, cupcakes and others
- Inventory management
- Placing orders for proper supplies
- Managing production and creativity
- Innovating new techniques
- Providing the best customer service to meet their standards and satisfactions
Languages
Spanish
Native/ Bilingual
A1
References
References available upon request.
Timeline
Bakery Department Manager
Market Basket
08.2012 - 05.2023
Head Cake Decorator
Market Basket
06.2012 - Current
Billerica Memorial High School
Some College (No Degree) - Painting And Graphic Design
Massachusetts College of Art And Design