STEPHANIE WENTWORTH
FULTON,NY
Summary
Experienced manager who has worked over 14 years in customer service, cash handling, and team building. I am always willing to learn new things and grow within the company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Coordinator
STS Trailer, Truck, and Equipment
03.2023 - 01.2025
- Started in Accounts Payable for 1.5 years before becoming Sales Coordinator.
- Assisted with accounts payable and receivable tasks, resulting in improved cash flow management.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
Relationship Banker
M&T Bank
08.2017 - 06.2022
- Started as a part time teller for 2.5 years before becoming Relationship Banker.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Food Service Manager
Son Byrne Sales (Byrne Dairy)
09.2007 - 07.2017
- Started as a part time employee in the food service area but worked in all areas before leaving as a food service manager.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Education
High school diploma -
C. W. Baker High School
Baldwinsville, NY01.2006
Skills
- Typing speed of about 40 WPM
- Can work a multi line phone system
- Familiar with Microsoft systems
- Data entry
- Goals and performance
- Strong enthusiasm
- Managerial skills
- Analytical thinking
- Customer service
- Decision-making
- Customer relationship management (CRM)
- Task delegation
Certification
- CNP - Certified Notary Public
Timeline
Sales Coordinator
STS Trailer, Truck, and Equipment
03.2023 - 01.2025
Relationship Banker
M&T Bank
08.2017 - 06.2022
Food Service Manager
Son Byrne Sales (Byrne Dairy)
09.2007 - 07.2017
High school diploma -
C. W. Baker High School
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