Stephanie Wheeler

Maintained expert-level knowledge of federal and state compliance laws and regulatory standards.

Validated legal demands, ensuring compliance with ECPA and company policies while maintaining confidentiality.

Performed quality audits on case files, identifying compliance gaps and recommending corrective actions.

Conducted audits across departments, identifying compliance gaps and aligning practices with regulatory and internal quality standards.

Acted as subject matter resource for team members and trained new hires on compliance workflows.

Collaborated with executive consumer relations, technology, and security services to effectively resolve escalations.

Supported government agencies, NGOs, and customers with complex records requests via phone and email.

Assisted Juvenile & Special Victims Unit with legal documentation, ensuring compliance with tracking procedures.

• Acted as liaison between law enforcement, attorneys, and the public.

• Reviewed, redacted, and released sensitive case records in compliance with state guidelines.

• Improved case processing efficiency and ensured adherence to Criminal Justice Reform standards.