THOMAS PHENIX
Brooklyn,NY
Summary
Case Management Specialist
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Management Specialist
Mental Health Network
New York City, Ny
06.2006 - 12.2019
- Received large volume of crises calls such as domestic violence, suicide, substance abuse etc
- Crisis intervention/Case management, and coordination for healthcare mental health services
- Case management and outstanding claims
- Provided crises support, made referrals to community based organizations and developed case plans
- Call Center, and in person
- Handled crises/emergency issues, and those accessing EAP services
- NASW objectives
- Crises management, interventions, human services delivery, and ethics
- Followed HIPAA, and PHI.
Case Management Specialist
Group Health Incorporated
New York, NY
08.2001 - 04.2002
- Facilitated in and out of network services for providers and beneficiaries
- Handled member benefits to determine eligibility
- Helped to expedite the claims process so that providers could be paid in a timely fashion
- Provided case navigation for those with disabilities, and the elderly
- Handled coordination of benefits for Medicare Parts A and B.
Education
Post- Masters Certificate - Trauma Informed Clinical Practice
New York University- NYU
New York, NY01-2023
Master Of Arts - American Public University
American Public University System
Charles Town, WV02-2022
Certificate - Case Management-Ageing And Gerontology
Boston University-CADER
Boston, MA01-2019
Bachelor Of Science - Human and Family Studies
Skills
- Domestic Violence Intervention
- Assessment and treatment planning
- Monitoring, Evaluation, and Advocacy etc
- Crisis Intervention - Risky substance use, suicide and ideation, major depression (postpartum etc)
- Motivational interviewing proficient Crisis intervention strategiesRisky substance
- Use-SBIRT, suicide/Ideation, major depression using a variety of assessment tools
- Care Management - Triple Aim, CLAS Standards, Patient records, chronic disease management
Certification
- QMHA-R (Qualified Mental Health Associate) Oregon Mental Health and Addiction Board
- Certified Domestic Violence Specialist-NAMA
- Certified Person-Centered Case Manager- State of Kansas
Timeline
Case Management Specialist
Mental Health Network
06.2006 - 12.2019
Case Management Specialist
Group Health Incorporated
08.2001 - 04.2002
Post- Masters Certificate - Trauma Informed Clinical Practice
New York University- NYU
Master Of Arts - American Public University
American Public University System
Certificate - Case Management-Ageing And Gerontology
Boston University-CADER