Stephanie Whisenton
San Leandro,USA
Summary
Resourceful, seasoned Program Manager with a proven collaborative work and leadership track record. Extensive experience in Shelter Operations work, Staff management, and effective supervisor approach. Adept in conflict resolution, safe physical management, and trauma-informed approach. Experienced in managing employee and community outreach, and dedicated to working toward the mission of the organization.
Overview
7
7
years of professional experience
Work History
Medical Records File Clerk
Lifelong Brookside San Pablo
06.2024 - Current
- Assisted in maintaining HIPAA compliance through proper handling, storage, and disposal of sensitive information.
- Improved patient confidentiality by accurately organizing and securely maintaining medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Sorted and distributed incoming and outgoing medical records.
Program Manager
Dolores Street Community Services
01.2023 - Current
- In charge of Program Manager for one of the largest "emergency shelters" in San Francisco
- Serving approximately 100 participants daily
- Developed and implemented new systems and procedures to improve shelter flow and program operations to create a database for better decision making (Meals service tracker, walk-in denials, and other data that supports pieces of advocacy for budget incremental
- Staff development and coaching, contract management and deliverables, and strong advocacy with County and City granters
- Firm but fair management style with strong coaching approach
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Medical Assistant
Berkeley ENT
12.2023 - 06.2024
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Shelter Monitor
Dolores Street Community Services
01.2022 - 01.2023
- Site support with daily tasks such as:
- Meal serve
- Linen Distribution
- Forms and documentation (Shower Logs, meas control, lost and found, attendance sheet, building rounds)
- De-escalation and conflict problem solver
- Took over Program Manager Duties during a leave of absent from the former Program Manager
- Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
- Connected residents with community resources such as employment opportunities, healthcare providers, housing programs, and educational institutions to promote long-term stability.
Site Coordinator
Dolores Street Community Services
01.2020 - 01.2022
- In charge of coordinating day-to-day operations, staff coordination, site safety and conflict resolution, and de-escalation with participants, staff development, and attendance tracking
- During the pandemic, I implemented systems and procedures along with the program manager, to streamline site flow and avoid an outbreak, some of them:
- Sign-in sheets
- In/out Control
- Wellness Check Log
- Meals log
G4S Security Officer
G4S Secure Solutions/ABB Inc
01.2019 - 01.2020
- Safety Walk-through and monitoring
- Safety Checks and Site information support
- Access Control
Loss Prevention Officer
Admiral Security Services, Inc
01.2018 - 01.2019
- Retrieve Merchandise
- Daily Reporting
Education
High School Diploma -
San Leandro Adult School
San Leandro, CA06.2019
Skills
- Adaptability
- Teamwork
- Leadership
- Ability to Work Under Pressure
- Microsoft Office
- Communication Skills
- Warehouse Management
- Time Management
- Hospitality
- Quality Assurance
- Filing
- Auditing
- Bookkeeping
- Storage Area Network (SAN)
- Management
- Scheduling
- Service Quality
- Merchandising
- Greet Guests
- Loss Prevention
- Customer Service
- Epic
- RightFax
- HIPAA Compliance
- Scheduling appointments
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Records File Clerk
Lifelong Brookside San Pablo
06.2024 - Current
Medical Assistant
Berkeley ENT
12.2023 - 06.2024
Program Manager
Dolores Street Community Services
01.2023 - Current
Shelter Monitor
Dolores Street Community Services
01.2022 - 01.2023
Site Coordinator
Dolores Street Community Services
01.2020 - 01.2022
G4S Security Officer
G4S Secure Solutions/ABB Inc
01.2019 - 01.2020
Loss Prevention Officer
Admiral Security Services, Inc
01.2018 - 01.2019
High School Diploma -
San Leandro Adult School
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