Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Stephanie White

Portland,OR

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

18
18
years of professional experience
1
1
Certification

Work History

MEMBERSHIP CONCEIRGE- SALES & ACCOUNT SERVICES

Life Time Fitness Inc.
05.2023 - Current
  • Exemplifies hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.
  • Collaborated with sales teams to identify cross-selling opportunities, increasing company revenue.
  • Conducted periodic reviews of client accounts, identifying areas for improvement or potential concerns before they escalated into larger issues.
  • Provided feedback to product development team, helping to shape future offerings based on client needs and industry trends.

HEALTH COACH- GOAL SPECIALIST

Noom, Inc
10.2020 - 06.2022
  • Ranked in Top 20 (top 2% of company) of Goal Specialists for user satisfaction
  • Developed personalized SMART goals, action steps and interventions
  • Onboarded new members and explained health coaching process
  • Coached clients by facilitating healthy lifestyle behavior change modifications with Motivational Interviewing
  • Piloted experimental coaching protocols, innovative programs, and techniques
  • Scheduled ongoing check-ins based on clients desires to assess/assist in navigating obstacles or challenges.
  • Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
  • Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
  • Utilized motivational interviewing techniques to empower clients in making lasting lifestyle changes.
  • Collaborated with healthcare professionals to ensure comprehensive approach to client care.
  • Coached 80-120 clients daily by developing health goals and action plans.

Project Manager/Administrative Bookkeeper

New Seasons Market
05.2006 - 12.2019
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
  • Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.

Education

BACHELOR OF SCIENCE, COMMUNITY HEALTH EDUCATION -

Portland State University
Portland, OR

Skills

  • Excellent Communication Skills
  • Attention to Detail
  • High Level Customer Service
  • Interpersonal Skills
  • Highly Adaptable
  • Effective problem solving
  • Product Promotions
  • Customer Engagement
  • Sales Strategies
  • Market Research
  • Self-motivation and discipline
  • Customer Relationship Management

References

Provided upon request.

Certification

  • Certified Health & Wellness Coach, Mindbodygreen - NBHWC Accredited
  • Functional Nutrition Certification, Mindbodygreen

Timeline

MEMBERSHIP CONCEIRGE- SALES & ACCOUNT SERVICES

Life Time Fitness Inc.
05.2023 - Current

HEALTH COACH- GOAL SPECIALIST

Noom, Inc
10.2020 - 06.2022

Project Manager/Administrative Bookkeeper

New Seasons Market
05.2006 - 12.2019

BACHELOR OF SCIENCE, COMMUNITY HEALTH EDUCATION -

Portland State University

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