Desired Job Title
Project CoordinatorOperations CoordinatorWork Type
Full TimeContract WorkLocation Preference
RemoteHybridLocation: Cumming, GA
Open to relocation: No
Stephanie Whyte
Project/Operations Coordinator
Cumming,GA
Work Preference
Summary
Data-driven Administrative/Solutions Operations Analyst with over 15 years of experience optimizing operational workflows and providing actionable insights for global teams. Expert in Data Analysis, Operational Reporting, and Process Optimization, with a proven track record of managing Resource Scheduling and Budget Management in high-growth environments. Adept at leveraging Microsoft Excel and advanced Project Management Software to drive Operational Excellence and support Digital Transformation initiatives.
Overview
18
18
years of professional experience
Work History
Solution Analyst
WWT
ST. LOUIS, MISSOURI
08.2021 - 06.2026
- Optimized Resource Scheduling and utilization forecasting across global cybersecurity consulting engagements to ensure maximum consultant billability.
- Managed budget activities including PO tracking and invoicing support to improve financial transparency for project portfolios.
- Implemented Workflow Automation within Salesforce and Smartsheet to streamline partner management reporting and pipeline visibility.
- Implemented workflow automation within Salesforce and Smartsheet to enhance partner management reporting and pipeline visibility.
- Governed documentation management for project closeouts, including SOWs and case studies, to facilitate long-term agency operations and knowledge retention.
Senior Project Coordinator/Customer Analyst
SECUREWORKS
ATLANTA, GA
10.2015 - 05.2021
- Optimized deployment workflows for multiple concurrent customer implementations, achieving a high degree of Operational Excellence in project delivery.
- Developed project plans and milestones using Project Management Software to facilitate digital transformation for external clients.
- Coordinated cross-functional teams including Sales, SOC personnel, and Billing to streamline end-to-end customer engagement processes.
- Coordinated cross-functional teams, including Sales, SOC personnel, and Billing, to enhance customer engagement processes.
- Analyzed deployment processes to implement optimization initiatives, reducing project cycle times and boosting customer satisfaction.
Administrative Office Assistant
SCOTTRADE, INC.
DULUTH, GA
04.2008 - 10.2015
- Managed Documentation Management and processed sensitive account documentation, ensuring 100% compliance with financial regulatory standards.
- Maintained branch records and administrative spreadsheets in Microsoft Excel to track operational support activities and client metrics, ensuring accurate data management.
- Analyzed client account issues to deliver technical support that enhanced user experience across online and mobile trading platforms.
- Coordinated high-volume client communications and operational support tasks, ensuring seamless workflows within the administrative agency.
Skills
Core Competencies: Operations Revenue Operations Business Analysis CX Operations Workflow Optimization Requirements Gathering Process Mapping KPI Reporting Dashboards Data Quality SOW & Hours Reconciliation Cross-Functional Coordination Salesforce Jira Smartsheet Microsoft Copilot ChatGPT Documentation Governance Operational Excellence Tableau
Business Strategy: Operational Excellence, Digital Transformation, Agency Operations, Project Management Software, Stakeholder Management
Communication & Collaboration: Microsoft Teams, Google Workspace, Zoom, Customer Engagement,
Strategic Communication
Timeline
Solution Analyst
WWT
08.2021 - 06.2026
Senior Project Coordinator/Customer Analyst
SECUREWORKS
10.2015 - 05.2021
Administrative Office Assistant
SCOTTRADE, INC.
04.2008 - 10.2015