Summary
Overview
Work History
Education
Skills
References
Timeline
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Stephanie Wilder

Summary

Customer-oriented General Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

General Manager

Panera Bread
05.2021 - Current
  • Drove year-over-year business growth while leading operations, strategic vision, and long-term planning.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring team on management principles, company procedures, and food safety.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Developed high-performing Management team through effective coaching, mentoring, and performance management strategies.

General Manager

Culvers (SB Custard)
07.2020 - 05.2021
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Orchestrated positive customer experiences by overseeing every area of operations.

District Manger, Catering Operations

Panera Bread
01.2016 - 04.2020
  • Supported hiring of 15 catering coordinators. Monitoring new hires on company policies, procedures, and best practices, ensuring a smooth transition into their roles within the catering team.
  • Improved catering sales from an average of -4% to average of 15% growth prior to the pandemic
  • Completed sanitation audits.
  • Provided ongoing training and development
  • Provided constructive feedback on areas needing improvement or growth opportunities.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

General Manager

Steak N Shake
09.2012 - 01.2016
  • Hired as an Assistant General Manager
  • Promoted to General Manager within 6 months
  • Operated a top sales performing location in the region
  • Achieving the $2 Million tier
  • Heavily involved in all aspects of daily operations: ordering, food prep, meal service, and P&L
  • Responsible for all hiring, training, scheduling and coaching of 60+ staff members working 3 different shifts
  • Supervised and developed 3 Assistant Managers
  • Responsible for monitoring and reporting weekly sales and goals
  • Achieved low customer complaints through coaching and training staff.

Education

Bachelor of Science - Hospitality Management

Northern Michigan University
Marquette, MI
05.2012

Skills

  • Team Builder
  • Change Champion
  • Customer Service Management
  • Expense Control
  • ServSafe Proctor
  • MS Office
  • Attention to Detail
  • Excellent Communication

References

Please reach out for a list of available references.

Timeline

General Manager

Panera Bread
05.2021 - Current

General Manager

Culvers (SB Custard)
07.2020 - 05.2021

District Manger, Catering Operations

Panera Bread
01.2016 - 04.2020

General Manager

Steak N Shake
09.2012 - 01.2016

Bachelor of Science - Hospitality Management

Northern Michigan University

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Stephanie Wilder