Stephanie Williamson
Olympia
Summary
Dynamic retail professional with extensive experience at Pier 1 Imports, excelling in customer service and team leadership. Proven track record in enhancing store performance through strategic planning and effective merchandising. Skilled in problem-solving and employee training, fostering a collaborative environment that drives sales and elevates customer satisfaction.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
HomeGoods
Olympia, WA
06.2016 - Current
- Assisted in daily store operations, ensuring optimal product availability and customer satisfaction.
- Trained new staff on company policies, operational standards, and customer service protocols.
- Collaborated with management to implement merchandising strategies that enhanced visual appeal and sales.
- Monitored inventory levels, conducting regular audits to maintain accurate stock records.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
Pier 1 Imports
WA, OR, Alaska
10.2003 - 05.2016
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and developed team members in product knowledge and customer service excellence.
- Managed inventory control processes, reducing shrinkage through effective stock management.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed sales data to identify trends and adjust strategies for improved profitability.
- Led team meetings to align objectives, motivate staff, and foster a collaborative work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Education
Business Management
Portland Community College
Portland, ORSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Team building and leadership
- Store opening and closing
- POS systems
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Goals and performance
- Employee coaching
- Strategic planning
Timeline
Assistant Store Manager
HomeGoods
06.2016 - Current
Store Manager
Pier 1 Imports
10.2003 - 05.2016
Business Management
Portland Community College