Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Circle K
04.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Automotive Mechanic
Diag. Doctor
01.2021 - 04.2024
Replaced damaged, missing, or defective parts with new and refurbished components.
installation of radios
Changed vehicle oil and replaced filter.
Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
Repaired and replaced worn and damaged components.
Customer Service Representative
Alorica
01.2023 - 05.2023
Assisted customers by answering questions, responding to inquiries, and handling phone requests
Provided customers with advice and assistance, paying special attention to their specific needs or desires
Gathered customer feedback and made process changes in order to exceed customer satisfaction goals
Sales Associate
2020 Companies
12.2021 - 12.2022
Learned and honed ability to connect and communicate with customers
Trusted to be a solo representative of the company in large public presentations
Worked with and trained new employees starting their time with the company
Developed organization and communication abilities