Stephanie Wolfe
Owings Mills,MD
Summary
Service-oriented professional with background in guest service roles. Have consistently demonstrated strong communication skills, problem-solving abilities and knack for maintaining guest satisfaction. Proven track record of fostering positive relationships with guests, enhancing company reputation with exceptional service. Skilled in using hotel management software to streamline operations and improve efficiency.
Overview
13
13
years of professional experience
Work History
Guest Service Agent
Hampton By Hilton
Owings Mills, MD
09.2023 - Current
- Corrected guest issues promptly with knowledgeable and friendly service.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Shared key hotel information to guests and provided details about pool and restaurants.
- Balanced hotel accounts at end of each shift.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Detailed all policies and procedures, including safety information to guests upon hotel check in.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Warehouse Associate
Amazon
Baltimore, Maryland
02.2020 - 08.2023
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Assisted in packaging and labeling of products for shipment.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Packed boxes and stock using organizational guidelines.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
Sales Associate
Walmart
Catonsville, Maryland
04.2017 - 02.2020
- Bagged or packaged purchases and wrapped gifts.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Collected payments and provided accurate change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained records related to sales for store management.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed credit card transactions quickly and securely.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
Room Attendant
University Of Maryland Shock Trauma
Baltimore, MD
09.2011 - 04.2017
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
Education
High School Diploma -
Northwestern
Baltimore, MD06-2005
Skills
- Hospitality best practices
- Guest service and assistance
- Guest check-in and check-out
- Hospitality and service industry background
- Team player mentality
- Proficient in Microsoft word, excel and PowerPoint
- DOT certified (1year)
- Time management
- Picker Packer
- Guest Relations
Timeline
Guest Service Agent
Hampton By Hilton
09.2023 - Current
Warehouse Associate
Amazon
02.2020 - 08.2023
Sales Associate
Walmart
04.2017 - 02.2020
Room Attendant
University Of Maryland Shock Trauma
09.2011 - 04.2017
High School Diploma -
Northwestern