Stephanie Yanes
Miami,FL
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Certified Correctional Officer
South Florida Reception Center
01.2024 - Current
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Reduced incidents of violence by implementing effective conflict resolution strategies among inmates.
- Maintained facility security through vigilant monitoring of closed-circuit television systems and regular perimeter checks.
- Streamlined daily operations by updating accurate inmate records, including behavior reports and transfer documentation.
- Handled emergency situations calmly under pressure, utilizing crisis intervention techniques to maintain order within the facility.
- Conducted intake assessments for new arrivals, gathering necessary information to determine appropriate housing assignments and level of supervision needed.
- Facilitated visitation processes for family members, ensuring proper identification procedures were followed at all times.
Certified Correctional Officer
Dade Correctional Institution
01.2022 - 01.2024
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Responded to emergency situations and de-escalated hostile confrontations.
- Received and accounted for personal possessions and determined inmate work assignments.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
Customer Service Representative
United States Medical Supply Inc.
11.2016 - 01.2022
- Addressed customer account discrepancies and concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Verified insurance eligibility and coverage for patients.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Corrections
Florida Corrections Academy
Homestead, FL05.2022
GED -
Miami Dade College
Miami, FL11.2019
Skills
- Customer Service
- Scheduling
- Ladder Climbing
- Product Knowledge
- Legal Code Knowledge
- Administrative Support
- Bilingual (Spanish)
- Multitasker
- Security Procedures
- Inmate Supervision
- Contraband Control
- Prisoner Transport
- Inmate monitoring
- Safety and security enforcement
Additional Information
South Florida Reception Center - 40Hrs A week
Dade Correctional Institution - 40Hrs A week
United States Medical Supply Inc.- 40Hrs A week
Timeline
Certified Correctional Officer
South Florida Reception Center
01.2024 - Current
Certified Correctional Officer
Dade Correctional Institution
01.2022 - 01.2024
Customer Service Representative
United States Medical Supply Inc.
11.2016 - 01.2022
Corrections
Florida Corrections Academy
GED -
Miami Dade College
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