Proven leader in retail management with a track record of enhancing customer experience and sales growth at Lowes Home Improvement. Skilled in team building and leadership, adept at business development, and fostering customer relations. Demonstrated ability to improve store performance and maintain operational excellence, contributing to significant business outcomes.
Hi, I’m
Stephanie Young
Shreveport,LA
Summary
Overview
23
years of professional experience
Work History
Lowes Home Improvment
Assistant Store Manager
02.2019 - Current
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Roberts Wholesale
Administrative Assistant
05.2015 - 06.2020
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Pizza Hut
Assistant Store Manager
11.2001 - 12.2018
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
Bossier HighBossier City, LA
Gen Studies
2002
University Overview
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Customer Relations
- Team Building and Leadership
- Customer Service Management
- Upselling and Cross Selling
- Goals and performance
- Sales Growth
- Business Development
- Human resource policies
Timeline
Assistant Store Manager
Lowes Home Improvment
02.2019 - Current
Administrative Assistant
Roberts Wholesale
05.2015 - 06.2020
Assistant Store Manager
Pizza Hut
11.2001 - 12.2018
Bossier High
Gen Studies
Similar Profiles
Zachary WestfallZachary Westfall
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
James KerberJames Kerber
Full Time Sales Associate at Lowes Home ImprovmentFull Time Sales Associate at Lowes Home Improvment
Odessa MatzOdessa Matz
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Derek PierreDerek Pierre
lumber team member at Lowes Home Improvmentlumber team member at Lowes Home Improvment
Tangla DumasTangla Dumas
Surgical Technologist at Ochsner ( Level 1 Trauma) HospitalSurgical Technologist at Ochsner ( Level 1 Trauma) Hospital