Stephanie Yurgartis
Wind Gap,PA
Summary
Human Service Professional who is empathetic, adaptable, collaborative and communicative. A reliable self-motivator with a deep sense of accountability using strong interpersonal and organizational skills alongside the ability to work independently managing a dynamic caseload.
Overview
29
29
years of professional experience
Work History
Service Coordinator
Service Access and Management Inc
Allentown, PA
04.2014 - Current
- Coordinated service delivery, developed reports, and responded to client requests to ensure timely support.
- Managed client referral process to connect individuals with appropriate services. and intake within Service Access and Management Inc. service network
- Scheduled and confirmed appointments with providers and community agencies to meet client support needs.
- Reviewed and updated service plans and case documentation to maintain accurate records.
Intensive Case Manager
Salisbury Behavioral Health
Allentown, PA
09.2012 - 04.2014
- Delivered intensive community services to individuals with severe and persistent mental illness, enhancing their service planning and access to resources.
- Developed individualized service plans in collaboration with multidisciplinary care teams to address client needs effectively.
- Conducted behavioral health assessments for Salisbury Behavioral Health clients
- Conducted outreach to individuals, providing support and evaluation services to determine needs and connect them to community resources.
- Coordinated access to community resources, housing, and benefit referrals to enhance client support and stability.
Supports Coordinator
Liberty Resources Inc
Allentown, PA
11.2007 - 07.2011
- Facilitated transitions for individuals with disabilities from full care facilities to community living, promoting increased independence and improved quality of life.
- Coordinated person-centered support plans for Liberty Resources participants, ensuring alignment with individual needs and family preferences.
- Communicated with providers, advocates, and community agencies about service needs.
- Reviewed eligibility documents and maintained accurate case records to ensure compliance with service criteria and enhance support delivery.
Customer Service Associate
Guardian Insurance
Bethlehem, PA
08.2005 - 09.2006
- Resolved client complaints and issues, improving overall customer satisfaction.
- Executed daily stock trades for clients and financial agents, ensuring timely transactions.
- Reconciled daily, weekly, monthly, and quarterly reports, maintaining accurate financial records.
- Achieved Series 6 licensure to provide financial services.
Clerk Advocate
Turning Point
Bethlehem, PA
01.2004 - 08.2005
- Managed case files for clients requiring assistance, delivering hotline services, referrals, counseling, and legal advocacy to support abused individuals.
- Responded to client inquiries via phone, providing information and assistance while routing messages to appropriate staff.
- Scheduled appointments and coordinated daily office calendars to ensure efficient operations.
- Managed Turning Point front desk and greeted visitors professionally.
Service Consultant
Aetna Insurance
Allentown, PA
01.1998 - 12.2003
- Coordinated with members, social security administration, clients, union representatives, physicians, and service providers to ensure timely and effective service delivery.
- Managed disability cases for specialized unit, providing thorough support and resolution to members throughout the process.
- Assisted Aetna members by addressing benefits, claims, and coverage inquiries to enhance understanding and satisfaction.
- Resolved customer concerns through phone, email, and written follow-up.
- Reviewed health plan details and explained eligibility requirements.
Education
Associate's Degree -
Northampton Community College
Bethlehem, PA12-2004
Skills
- Case Coordination and Documentation
- Client advocacy
- Community resource expertise
- Cultivate positive working relationships with all parties
- Develop and maintain plans
- Disability services knowledge
- Effective communication and problem solving
- Engage in assessments
- Ensure referrals
- Meeting facilitation
- Ongoing monitoring and support
- Proficiency in office programs
- Resource utilization
Timeline
Service Coordinator
Service Access and Management Inc
04.2014 - Current
Intensive Case Manager
Salisbury Behavioral Health
09.2012 - 04.2014
Supports Coordinator
Liberty Resources Inc
11.2007 - 07.2011
Customer Service Associate
Guardian Insurance
08.2005 - 09.2006
Clerk Advocate
Turning Point
01.2004 - 08.2005
Service Consultant
Aetna Insurance
01.1998 - 12.2003
Associate's Degree -
Northampton Community College