STEPHANIE ZULUAGA
Lake Worth,Florida
Summary
High Volume Retail Assistant Manager
Maximizes profits by driving processes and exemplifying a customer first approach. Engaging and results‐driven leader with a proven track record within a big‐box retail environment. Achieved by proactively recruiting and cultivating high‐performing teams. Establishing an environment that encourages positive customer experience and promotes realization of sales targets and company metrics. Expertise in Store operations, guest retention, profit and loss management, recruiting and hiring, performance management, team leadership, and development.
Overview
8
8
years of professional experience
Work History
Executive Team Leader- Service and Engagement
Target
Royal Palm Beach , FL
04.2018 - Current
- Directs front‐end operations and store‐wide service of $66M store with 150+ employees.
- Manage 60+ front‐end employees, provide exceptional customer service including guest outreach, analysis of store metrics, training, staffing, and talent management.
- Drive guest centric store by analyzing guest survey reporting, assess performance and adjust strategy to meet goals.
- Exceeded company metric involving store‐loyalty drivers by achieving goal of over 80 for overall guest experience satisfaction.
- Mentored leaders to help improve skills and enable team members to become peak performers on job.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
Executive Team Leader - Assets Protection
Target
Royal Palm Beach , FL
05.2015 - 04.2018
- Managed day‐to‐day loss prevention operations within a $52M store, consisting of 150+ employees.
- Analysis of video surveillance and internal reports for purposes of identifying operational and external shortages.
- Conducting internal and external investigations regarding theft.
- Partnering with local law enforcement for the prosecution of individuals involved in theft.
- Reduced shrink by $400,000 through training of store team on shortage preventing strategies and meticulous analysis of company documents.
Senior Sales Floor Team Leader
Target
Royal Palm Beach , FL
05.2014 - 04.2015
- Assisted in the management of daily operations of the clothing department.
- Oversaw merchandising, providing exceptional customer service, planning and executing merchandise transitions, training, staffing and talent management.
- Increased percentage of store profits attributed to clothing sales by over 5%.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Bachelor of Arts (BA) - Psychology
Florida Atlantic University
05.2015
Skills
- Customer Loyalty
- Customer Inquiries
- Sales Tracking
- Reporting and Performance Analysis
- Recruitment and Training
- Hiring and Onboarding
- Staff Coaching and Training
Timeline
Executive Team Leader- Service and Engagement
Target
04.2018 - Current
Executive Team Leader - Assets Protection
Target
05.2015 - 04.2018
Senior Sales Floor Team Leader
Target
05.2014 - 04.2015
Bachelor of Arts (BA) - Psychology
Florida Atlantic University
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