STEPHANIE ZURAWSKI
Clearwater
Summary
Top-performing candidate with a proven record of anticipating customer needs and delivering exceptional customer experiences. Experience communicating with and influencing diverse populations. Works well independently and/or as a resourceful team player. Flexible and quickly adapts to unexpected changes in assignment parameters as needed.
Overview
11
11
years of professional experience
Work History
Sales Associate
Life Protect 24/7
Clearwater
01.2025 - 04.2025
- Assisted customers with product selection and inquiries.
- Processed transactions accurately at the point of sale.
- Answering 200+ calls daily with speed and efficacy.
- Training new hires as needed.
- Built and maintained relationships with peers and upper management to drive team success.
Processor II/ Lead Trainer
Pharmalink, Inc
Largo
05.2022 - 05.2024
- Successfully trained all new hires for all of the CTAG department.
- The ability to process 200 orders per day with speed and accuracy.
- Managing disposal weights and ensuring all hazardous waste gets placed into the correct waste disposal box.
- In charge of taking controlled substances to correct department and scanning them into correct disposal box.
- Making corrections on packing slips in Prophet and reprocessing items that were not entered into the system.
Collation Technician
Valpak
St. Petersburg
09.2021 - 04.2022
- Loading material into machines ensuring the material number is associated with correct job number.
- Strong attention to detail regarding quality assurance when mail trays are ready for shipping.
- Clearing jams from machines and problem solving to resolve the issue in a timely manner.
- Working in other departments and with other teams to help the flow of production.
Material Handler
Adecco Staffing (Life of Reily Salon Supply)
Pinellas Park
04.2021 - 07.2021
- Picking orders according to pick up tickets for customer pick-ups in a punctual manner.
- Stocking shelves with merchandise quickly and efficiently to meet production flow.
- Ability to work in multiple areas as assigned and learn new tasks rapidly.
- Keen attention to detail when checking orders for accuracy and packing orders for shipping.
Material Handler
Nesco Staffing (ID Logistics)
St.Petersburg
07.2020 - 11.2020
- Picking and packing orders in a timely fashion in order to meet customer expectations.
- Stocking multiple machines with products at a fast pace to keep up with order flow.
- Strong attention to detail to ensure all products in the order are accurate.
- Performed duties in other departments as requested.
Customer Service Representative
Aerotek Staffing (Transamerica)
St. Petersburg
09.2019 - 02.2020
- Answering 40+ calls per day promptly and courteously.
- Researching information through multiple databases to provide accurate information to clients.
- Showing sympathy while assisting grieving clients filing claims for a loss.
- Portraying patience with frustrated callers while showing empathy and providing accurate information.
Customer Service Representative
Aerotek Staffing (FedEx Cross Border)
St. Petersburg
10.2018 - 09.2019
- Answering customer calls in a timely and courteous manner.
- Maintaining composure and use of tact when dealing with disgruntled customers.
- Effective ability to navigate company databases to obtain customer information.
- Adept at creating tickets to handle problems that cannot be resolved over the telephone, along with follow up needed to resolve the issue.
Production Technician
A-S Medications Solutions
Libertyville
08.2014 - 06.2018
- Set up multiple machines within the designated timeline.
- Cleaned and maintained machines in compliance with Standard Operating Procedures.
- Praised for attention to detail and achieving high production numbers with no errors.
- Demonstrated ability to quickly adapt and learn new processes in a fast-paced work environment.
Education
Bachelor’s Degree - Technical Management
DeVry University
Gurnee, IL05.2013
Skills
- MS Office Suite
- Customer Support
- Training
- Computer skills
- Problem solving
- Attention to detail
- Adaptability
- Building rapport
Timeline
Sales Associate
Life Protect 24/7
01.2025 - 04.2025
Processor II/ Lead Trainer
Pharmalink, Inc
05.2022 - 05.2024
Collation Technician
Valpak
09.2021 - 04.2022
Material Handler
Adecco Staffing (Life of Reily Salon Supply)
04.2021 - 07.2021
Material Handler
Nesco Staffing (ID Logistics)
07.2020 - 11.2020
Customer Service Representative
Aerotek Staffing (Transamerica)
09.2019 - 02.2020
Customer Service Representative
Aerotek Staffing (FedEx Cross Border)
10.2018 - 09.2019
Production Technician
A-S Medications Solutions
08.2014 - 06.2018
Bachelor’s Degree - Technical Management
DeVry University