Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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STEPHANIE ANNE C. ALKONGA

Orland Park,IL

Summary

High-achieving student with a passion for leadership and service. Proven aptitude through academic success, extensive extracurricular involvement and office positions, enduring volunteerism, and continuing school-work-life balance as the eldest working part-time. Eager to learn more and climb to new heights.

Overview

3
3
years of professional experience

Work History

BRAND AMBASSADOR (SALES ASSOCIATE)

American Eagle Outfitters
Orland, IL
01.2022 - 05.2022
  • Engaged, educated and befriended every guest with a “friends first” mindset through the AEO selling model to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Contributed to social media content documenting brand's impact in on market.
  • Managed cash/wrap and flow of guests in fitting rooms while maintaining proper sanitary procedures.

BARISTA

Starbuck
Orland Park, IL
08.2021 - 09.2021
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Controlled line and crowd with quick, efficient service both on-register and off-register.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.

EXTENDED SUMMER SCHOOL TEACHING ASSISTANT

Millennium Elementary School
06.2021 - 07.2021
  • Established positive, stimulating learning environment for students and education-focused setting for teachers.
  • Focused on one-on-one tutoring in math, science, reading, and writing with a student.
  • Helped develop occupational, everyday skills for students, such as opening bags, using utensils, and executing other various instructions.

CREW MEMBER

McDonald’s
Orland Park, IL
05.2019 - 07.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Worked well with teammates and accepted coaching from management team.

Education

Chemistry

Northern Illinois University
Dekalb, IL
05.2026

High School Diploma -

Victor J Andrew High School
Tinley Park, IL
05.2022

Skills

  • Dependable and Cooperative
  • Hospitality and Professionalism
  • Clear Communication
  • Teamwork and Collaboration
  • Customer Service
  • Adaptability and Flexibility
  • Food Serving and Preparation
  • Store Opening and Closing
  • POS Transactions

Volunteer Experience

TEEN ADVISORY COUNCIL VICE PRESIDENT, WISHLIST COMMITTEE HEAD | Ronald McDonald House near Advocate Children’s Hospital

10/2021 - 05/2022

  • Drafted agendas for every officer and all-member meetings and sent it to leadership, members, and staff sponsors alike.
  • Presided over meetings in the absence of the president.
  • Worked closely with officers in monitoring small group progress.
  • Participated in House activities for a minimum of thirty hours, such as preparing door decorations for about twenty rooms, assembling twelve snack bags, attending virtual learning sessions with staff members, volunteering at the House in-person, and promoting the House to the community whenever appropriate.
  • Engaged with the Wishlist Committee to brainstorm ideas as to how to bring in donations to the House; planned and managed projects throughout twelve different high schools across the southwest suburbs such as donation drives, merchandise selling, and pop tab collections.


VOLUNTEER | Various opportunities as listed

10/2018 - 07/2021

  • Volunteered at The Bridge Thrift Store, Orland Park, IL; sorted donations, fixed up merchandise, tagged items, engaged in customer service.
  • Wrote more than ten Teen Write-Ups, movie and book recommendations for teens, for the Orland Park Public Library, Orland Park, IL.
  • Donated 80+ articles of clothing to Goodwill, Orland Park, IL, and $30+ worth of items to local pantry Together We Cope, Tinley Park, IL for service hours.
  • Transcribed historical documents through the Library of Congress’ We The People program for the Orland Park Public Library.

Timeline

BRAND AMBASSADOR (SALES ASSOCIATE)

American Eagle Outfitters
01.2022 - 05.2022

BARISTA

Starbuck
08.2021 - 09.2021

EXTENDED SUMMER SCHOOL TEACHING ASSISTANT

Millennium Elementary School
06.2021 - 07.2021

CREW MEMBER

McDonald’s
05.2019 - 07.2021

Chemistry

Northern Illinois University

High School Diploma -

Victor J Andrew High School
STEPHANIE ANNE C. ALKONGA