Stephanie B Ligonde
Orlando,FL
Summary
Professional in airline industry with solid experience in customer service and reservation systems. Known for strong communication skills, effective problem-solving, and adaptability in fast-paced environments. Consistently collaborates well with team members and focuses on achieving results. Skilled in managing booking software, resolving passenger inquiries, and ensuring seamless travel experience.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
AdventHealth
Orlando, FL
10.2024 - Current
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with clinical procedures, enhancing workflow efficiency.
- Monitored vital signs and reported changes to medical team, ensuring timely interventions.
- Educated patients and families on care plans and post-discharge instructions for improved outcomes.
Certified Nursing Assistant
Anodyne
Boston, MA
01.2021 - 08.2024
- Provided compassionate care and assistance to patients with daily living activities.
Patient Care Technician
Spaulding Hospital Cambridge
Boston, MA
09.2018 - 01.2021
- Collaborated with interdisciplinary teams to optimize patient experiences and care delivery.
- Implemented infection control protocols, contributing to enhanced patient safety standards.
Reservation Agent
JetBlue Airlines
Port-au-Prince, Haiti
12.2013 - 08.2017
- Managed customer inquiries and reservations through multiple channels, ensuring prompt and accurate responses.
- Assisted in resolving ticketing issues and provided support for flight changes or cancellations.
- Developed proficiency in Sabre reservation system to streamline booking processes and improve efficiency.
- Collaborated with team members to enhance customer service delivery and maintain high satisfaction levels.
- Trained new staff on reservation procedures, tools, and best practices to promote operational consistency.
Education
High School Diploma -
Certified Nursing Assistant/ Home Helth Aide
Boston, MA06-2019
Professional Certification in Tickting And Tourism - Ticketing And Tourism
Centre Professional De Jeune Fille
Port-au-Prince, Haiti12-2013
Skills
- Travel industry experience
- Airline reservation systems
- Strong attention to detail
- Time management expertise
- Airport codes knowledge
- Ticketing and booking procedures
- Baggage policies familiarity
- Telephone reservations
- Phone etiquette
Timeline
Patient Care Technician
AdventHealth
10.2024 - Current
Certified Nursing Assistant
Anodyne
01.2021 - 08.2024
Patient Care Technician
Spaulding Hospital Cambridge
09.2018 - 01.2021
Reservation Agent
JetBlue Airlines
12.2013 - 08.2017
High School Diploma -
Certified Nursing Assistant/ Home Helth Aide
Professional Certification in Tickting And Tourism - Ticketing And Tourism
Centre Professional De Jeune Fille