Stephanie C. Kelly

• Recommend and upsell bottles to high profile clientele.
• Replenish bottle service setup
• Serve cocktails
• Monitor intoxication

• Upsell beyond the table minimum.
• Display a friendly, outgoing and energetic behavior to create a warm and fun atmosphere for guests,
• Build strong relationships with guests to ensure loyal patronage.
• Monitor patrons for alcohol intake to appropriate levels .

Ensured fast table turnover on the most VIP area of the restaurant, the beachfront patio.

• Assured a proper handling of VIPs. Protected their privacy and confidentiality.
• Maintained all steps in service with each guest and employee.
• Ensured compliance to all hotel policies and procedures at all levels.
• Participated in teamwork and assist other departments when needed.

• Provided high level of customer service in a fine dinning setting
• Assisted on club events as needed

• Learned about luxury hospitality.
• Created memorable experiences by genuinely relating to guests and associates
• Communicated with culinary team regarding meal requirements, allergies, dietary needs and special requests
• Resolved guest complaints and created loyalty

• Managed foreclosure sales for 30 counties in Washington and California, approximately 1500+ sales per week
• Handled time sensitive legal documents
• Used various methods of data collection to research and record foreclosure data successfully
• Identified, researched and resolved billing variances to maintain system accuracy and currency