Mamoudou Diallo
Host
New York,NY
Summary
I'm a highly skilled and professional host , known for engaging communication style and charismatic stage presence. With a knack for adaptability and active listening , and effortlessly connects with guest and also create a captivating atmosphere. Strong time management and problem solving abilities ensure seamless event coordination. With professionalism and an exceptional hosting experience. Approachable Host with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Lead Host
1 Hotels Harriet's Lounge/Rooftop
01.2023 - Current
- Assisted in preparing dining area ahead of each service .
- Accommodated guest according to their needs, including providing child booster seats and ensuring customers with disability or wheelchairs felt comfortable .
- Answered customer questions about hours, seating, and menu information.
- Maintained professionalism and friendliness in busy environment.
- Supported needs of 250 person wait staff who attended to specific needs of countless customers daily for Harriet's restaurant with social relevancy and intentionality
Host
The Capital Grille
05.2022 - 01.2023
- Greeted average 400 guest per day at the door and escorted them to their tables
- Organized and scheduled reservation for 50+ customers daily both over phone and online.
- Completed daily side work and opening and closing duties without fail.
- Provided attentive and professional customer service and fostered warm relationships with repeat customers .
Host
La Pizza & La Pasta
01.2021 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
High School Diploma -
Professional Preforming Art School
New York, NY06.2024
Skills
- Hors D' Oeuvres Service
- Restaurant Operation
- Active Listening
- Check Payment Processing
- Strong Communication Skills
- Charisma and Stage Presence
- Problem-Solving
- Reservation coordination
- High-volume dining
Languages
French
Professional Working
Timeline
Lead Host
1 Hotels Harriet's Lounge/Rooftop
01.2023 - Current
Host
The Capital Grille
05.2022 - 01.2023
Host
La Pizza & La Pasta
01.2021 - 05.2022
High School Diploma -
Professional Preforming Art School
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