STEPHANIE STEEN
Dearborn Heights,MI
Summary
Driven dispatcher with excellent leadership and problem-solving abilities. Over 20 years dispatching and customer service experience. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues to get quicker response times. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
35
35
years of professional experience
Work History
Dispatcher
City Of Detroit
Detroit , MI
01.2000 - 06.2023
- Directed dispatching, routing and tracking of 60 city emergency vehicles.
- Maintained updated and detailed records of emergency request in cad database daily.
- Closely monitored dispatch board to triage and prioritize over 400 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Branch Administrator
Frontier Communications
Bingham Farms, MI
06.1997 - 06.1999
- Distribute, coordinate, update and track completion of new and reseller accounts.
- Managed over 50 customer calls per day, create and edit spreadsheets based on updated information.
- Work with management to meet department deadlines.
- Gathered and reviewed customer feedback to improve operations
ATS Coordinator
Frontier Communications
Bingham Farms, MI
01.1996 - 06.1997
- Daily input of over 100 internet sales orders into mainframe.
- Entered data, generated reports and produced tracking numbers.
- Coordinate and resolve new order problem.
- Improved operations through consistent hard work and dedication
Dispatcher Coordinator
Detroit Metro Communications
Detroit , MI
01.1993 - 12.1995
- Assign daily new work orders to 20 sub-contractors.
- Track and confirm completion of assignments,
- Daily reports for completed and non-completed work orders completed.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives
Dispatcher
RTK Corporation
Livonia , MI
01.1989 - 12.1993
- Maintained and updated detailed records of customer order request.
- Closely monitored dispatch board prioritize over 100 daily request.
- Directed investigations to verify and resolve customer complaints.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Processed daily reports and forward to proper departments.
Education
CPR Certified Medical First Responder Youth Mental Health First Aid Training - undefined
City Of Detroit Training Academy
2018
Associates of Arts - Computer Information Systems
Lewis College of Business
2003
Technology Diploma - Electronics and Computer
National Institute of Technology
1998
Word Processing Certificate - undefined
Lawton School
1988
High School Diploma - undefined
Southeastern High School
1988
Skills
- Maintaining Order
- Effective Communication
- Providing Clear Directions
- Prioritizing Situations
- Emergency Preparedness
- Call Routing
- Radio Frequencies Monitoring
- Cross-Departmental Teamwork
- Service Coordination
- Workload Balancing
- Administrative Support
- Department Operations
- Dispatch Recordkeeping
- Service Requests
- Work Crew Dispatch
- Dispatch Coordination
Timeline
Dispatcher
City Of Detroit
01.2000 - 06.2023
Branch Administrator
Frontier Communications
06.1997 - 06.1999
ATS Coordinator
Frontier Communications
01.1996 - 06.1997
Dispatcher Coordinator
Detroit Metro Communications
01.1993 - 12.1995
Dispatcher
RTK Corporation
01.1989 - 12.1993
CPR Certified Medical First Responder Youth Mental Health First Aid Training - undefined
City Of Detroit Training Academy
Associates of Arts - Computer Information Systems
Lewis College of Business
Technology Diploma - Electronics and Computer
National Institute of Technology
Word Processing Certificate - undefined
Lawton School
High School Diploma - undefined
Southeastern High School
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