Stephanie Celeste Johnson
Orlando,Florida
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
6
years of professional experience
Work History
Career Services Advisor
Ultimate Medical Academy Online Operations
Remote
01.2024 - Current
- Collaborated with faculty members to integrate career development concepts into curriculum across various departments.
- Promoted employment opportunities through online postings, onsite employer visits, public job fairs and other effective resources.
- Conducted scheduled resume and interview workshops and job search training to promote gainful employment.
- Contributed to a welcoming and inclusive environment by actively promoting diversity and inclusion initiatives within the Career Services department.
Sales Associate
Curaleaf
12.2021 - 01.2024
- Promoted to Lead Store Associate
- Promoted to Full Time associate in May 2022.
- Assist with completing ZoneCharts weekly and discussing coverage with upper management
- Periodically updating monthly sales board and terpene board
- Provide exceptional customer service in accordance with established standards.
- Develop and maintain rapport with our Patients, vendors, service providers and staff.
- Ensure Patients’ concerns and/or questions are solved and answered promptly and efficiently, and communicate Patient requests and/or problems to Manager when needed.
- Recommend, select and help locate the proper medicine for Patients depending on their individual needs and Physician Certification.
- Communicate the effects of different types of cannabis to Patients clearly and effectively.
- Ring up sales on Point of Sale System and process cash transactions.
Sales Associate
Diamond Smoke Shop
03.2021 - 05.2022
- Opened and closed store independently
- Handled cash deposit nightly
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Bookseller
Books-A-Million
09.2019 - 03.2020
- Was furloughed due to COVID-19 Pandemic
- Processed information and merchandise through POS register system.
- Supported efficient and timely replenishment of sales floor merchandise.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Call Center Agent
Wyndham Destinations
08.2018 - 07.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services and company information.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Associate Of Applied Arts - Secondary Education
Valencia College
Orlando, FL05.2023
Skills
- Customer Relationship Management (CRM)
- Time Management Strategies
- Conflict resolution techniques
- Data tracking and reporting
- Problem-solving skills
- Verbal and written communication
- Documentation
- Confidentiality Practices
- Self-directed mindset
Timeline
Career Services Advisor
Ultimate Medical Academy Online Operations
01.2024 - Current
Sales Associate
Curaleaf
12.2021 - 01.2024
Sales Associate
Diamond Smoke Shop
03.2021 - 05.2022
Bookseller
Books-A-Million
09.2019 - 03.2020
Call Center Agent
Wyndham Destinations
08.2018 - 07.2019
Associate Of Applied Arts - Secondary Education
Valencia College