Stephanie D Cruz
San Antonio,TX
Summary
Leadership professional with strengths in crisis response, case documentation, interviewing, and policy-based decision-making. Background includes supervising teams, maintaining licensing standards, and managing records, training, and community communication. Brings a practical mix of investigation, administrative oversight, and service-focused leadership to support compliance and organizational goals.
Overview
27
27
years of professional experience
Work History
CPI Investigator I
Texas Department of Family and Protective Services
San Antonio, TX
10.2025 - Current
- A Child Protective Investigation (CPI) Investigator in San Antonio, working for the Texas Department of Family and Protective Services (DFPS), investigates allegations of child abuse and neglect. They determine if children are safe, assess risk, conduct interviews, remove children from dangerous situations, and collaborate with law enforcement. Assessed abuse or neglect in crisis situations, observing children for signs of harm. Safety Assessment: Assess child safety and take immediate actions, including removing children from unsafe environments and placing them in protective care. Interviews & Evidence: Conduct interviews with families, witnesses, and professionals, collecting evidence to establish the likelihood of future harm. Case Documentation: Documented case activities and wrote detailed reports, providing testimony in court to support child protection efforts. Collaboration: Collaborated with law enforcement on joint investigations and referred families to community resources to facilitate access to essential services.
- Conducted thorough investigations into allegations of abuse and neglect within Texas child welfare cases.
- Facilitated interviews with children, parents, relatives, and collateral contacts to gather essential case facts.
- Recorded comprehensive case notes, findings, and service plans accurately in the IMPACT system.
Director
Miller Child Development Center
San Antonio, TX
02.2025 - 10.2025
- A Daycare Director in San Antonio oversees daily operations, staff, and curriculum, ensuring compliance with Texas Health and Human Services (HHSC) minimum standards. Key duties include hiring, managing budgets, and fostering family engagement. Requirements typically include a degree in early education and a state-recognized administrator credential. Ensured full compliance with Texas childcare licensing regulations and safety standards, fostering a safe environment for children. Recruited, trained, supervised, and mentored teaching staff, enhancing overall staff performance and retention. Operations: Manage daily schedules, enrollment, and facility safety. Curriculum Leadership: Design and implement age-appropriate educational programs. Built strong relationships with families, effectively handling inquiries and communicating child progress to promote engagement.
- Managed daily activities at child development center.
- Oversaw performance of teachers, aides, and support staff.
- Maintained adherence to licensing, compliance, and safety procedures.
Shift Supervisor
PLS Check Cashing Store
San Antonio, TX
02.2024 - 02.2025
- Supervised shift operations to ensure efficient service during peak customer hours.
- Led store operations to deliver outstanding customer service, achieve operating objectives, sales, and financial goals while adhering to company policies and procedures. Assisted the Store Manager in the day-to-day operations of the store. Directed the activities of all employees. Implemented strategies to help meet store goals and objectives. Ensured compliance with federal, state, and local regulations. Executed community marketing initiatives to enhance market share and drive store revenue. Resolved customer complaints for increased customer satisfaction. Oversaw scheduling and allocation of labor hours to optimize staffing levels during peak times., cash flow, store audits, and shrinkage to maintain operational integrity. Recruited, developed, and motivated employees to meet internal expectations.
- Executed check cashing transactions accurately and efficiently to serve customers promptly., money order, and bill payment transactions accurately.
- Balanced cash drawers and secured vault cash following store procedures.
Register behavioral technician
Lacuna Autism Services
San Antonio, TX
01.2024 - 02.2025
- Implemented behavior intervention plans, collaborating with Lacuna Autism Services supervisors to ensure effective strategies.
- Facilitated skill development through structured instruction and play-based activities, enhancing client engagement and learning.
- Provided ABA therapy for autism clients in home and clinic environments.
- Documented session data for behaviors, skill progress, and treatment goals to track client development.
Registered Behavior Technician (RBT)
Twinkle Autism Therapy
San Antonio, TX
12.2023 - 01.2025
- Provides direct one-on-one behavioral interventions to teach communication, social, and daily living skills and reduce problematic behaviors in home, community, and school settings. Works directly with patients and clients to deliver services under the supervision of various types of behavior analysts. Establishes & maintains therapeutic relationship by pairing self as a reinforcing entity and building the value for the client of social interaction with the BT. Prompts safe and socially acceptable replacement behaviors in order to build a repertoire of communication, social interaction, and problem-solving skills. Fades prompt appropriately to promote both successful and independent responding. Increases the frequency or duration of safe and appropriate replacement behaviors by providing access to reinforcers (desired items/actions, attention, or removal of demands/aversive situations). Accurately collects behavior data including A-B-C, count, frequency, duration, latency, inter-response time, event, and interval-based recording. Follows the treatment plan goals and interventions utilizing sound judgment and seeks out appropriate consultation. Collaborated with families and treatment team members to implement treatment plans seamlessly, minimizing disruptions in the environment. Educated parents on reinforcement strategies and early intervention principles to enhance treatment outcomes. Educates all those involved about the role of ABA-based interventions and the BT, and functions within boundaries of the BT role in providing treatment. Conducted regular reassessments to evaluate and maintain treatment effectiveness, ensuring alignment with client goals.
- Executed ABA programs in home and clinic settings to support autism therapy.
- Collected and recorded behavior data for Twinkle Autism Therapy, ensuring accurate tracking of treatment progress.
- Implemented prompting and reinforcement strategies to assist clients in developing new skills.
Lead Civil Clerk
Bexar County
San Antonio, TX
02.2022 - 02.2023
- Managed civil court records for Bexar County clerk operations.
- Docketed hearings and updated civil case calendars for court staff.
- Filed pleadings, motions, and legal documents in case management systems.
- Reviewed electronically filed documents to determine proper forwarding and processing criteria, accepting or rejecting filings to ensure compliance. Ensured electronically filed documents link properly between imaging system and docketing system. Answers non-routine complex questions from the public, the judges, the attorneys, and other Bexar County departments regarding Civil cases. Examine documents to be scanned for legibility and sufficient recording and indexing information. Scans documents and monitors screen image to ensure proper recording. Performs quality assurance on scanned documents. Served as desk clerk at courthouse, assisting visitors with inquiries and providing information to facilitate court processes. dealing with the public to set court dates and ensure all applications are filled out properly before setting a date. Certifying copies for Attorneys on the case and Pro Se's that set court dates. Executed additional tasks to support court operations. Software used: Odyssey, E-File, and Mocca.
Leasing Consultant
The Flats at Big Tex
San Antonio, TX
10.2020 - 02.2022
- Welcomed prospective residents to community and conducted apartment tours at upscale community.
- Presented lease terms and guided applicants through rental paperwork.
- Presented apartments, houses, and other properties to prospective clients, enhancing their decision-making process. Assisted residential landlords in discovering suitable tenants. Promoted unoccupied properties through targeted media and advertising techniques, increasing visibility and interest. Evaluated clients' requirements and financial situations to deliver tailored presentations, improving tenant matching. Provided accurate information on the different features of properties. Validated application information and references. Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and employee safety.
- Processed applications, screenings, and lease renewals using property management systems.
Junior Data Analyst
LMI
San Antonio, TX
11.2019 - 02.2020
- Performed data cleaning for LMI client reporting and analysis
- Created detailed Excel reports for LMI project teams
- Executed database queries to assist LMI decision-making processes
- Professional, conscientious, dedicated and results oriented. Audited, analyzed, and processed high volume of data to ensure accuracy and compliance. Strong technical reading, problem solving, and analytical skills are essential. Self-directed, detail oriented, able to follow checklists and produce work products under specific time constraints. Researched and resolved discrepancies promptly, enhancing data integrity. Promptly responded to inquiries from associates and vendors. Maintained an orderly and accurate filing system. Coordinated workflow with other departments to streamline data processing.
Academy Director
Acute Mind Learning Center
San Antonio, TX
01.2016 - 10.2018
- Directed academy programs at Acute Mind Learning Center.
- Developed curriculum plans for learning center classes.
- Trained teachers on academy standards and teaching methods.
- Monitored student progress and classroom performance records.
- Analyzed student achievement data in order to inform decisions regarding curricular changes or modifications.
- Developed and implemented strategies to increase student enrollment.
- Ensured compliance with safety, licensing, and education policies.
- Oversaw daily center operations and staff schedules.
- Organized and managed staff, resources, and activities for a successful academic year.
- Oversaw budget allocations for various educational programs and resources., supplies, and program planning for center services.
- Prepared and submitted budget requests or grant proposals to solicit program funding.
- Facilitated communication with parents regarding student progress and events. and enrollment procedures.
- Built effective relationships and groups to maximize learning productivity.
- Developed and strengthened good relationships with staff, students and families.
- Facilitated communication between stakeholders such as teachers, administrators, parents, community members.
- Provided guidance on strategic planning initiatives related to program design and implementation.
- Conducted regular assessments of curriculum delivery and outcomes in order to improve teaching quality.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Served as a liaison between the school district administration and the academy staff.
- Implemented systems for tracking and responding promptly to grievances raised by parents and students.
- Designed and delivered high-quality professional development programs for teachers.
- Ensured compliance with federal, state, local laws and regulations related to education standards.
- Developed policies that promote safety and security on campus while also fostering a positive learning environment.
Academy Director
KidVerse Learning Center
San Antonio, TX
01.2012 - 01.2016
- Directed daily operations for learning center programs and classroom activities.
- Supervised teachers, support staff, and substitute assignments across academy schedules.
- Oversaw curriculum planning, lesson alignment, and instructional materials for student groups.
- Analyzed employment-related data and prepared required reports. Processed payroll for employees and accounts payable. Conducted reference and background checks on all job applicants. Developed innovative recruiting strategies aligned with staffing needs to attract top talent. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Audited, analyzed and processed a high volume of data. Strong technical reading, problem solving and analytical skills essential. Identified business requirements and devised implementation strategies to solve the business problems. Prepared data examples run and views for client meetings. Managed complete recruitment process, defining management needs and effectively posting available positions to ensure optimal candidate fit. Contacted all job applicants to inform them of their application status. Drafted internal announcements and sent them in a timely manner. Thoroughly explained the employee handbook during new employee orientations. Maintained an orderly and accurate filing system. Coordinated and facilitated monthly and quarterly performance reviews to assess employee development and organizational goals. Recruited and interviewed 2 to 3 applicants per month. Identified staff vacancies and recruited, interviewed and selected applicants. Conducted more than 10 interviews each year.
Personnel Secretary
United State Army
San Antonio, TX
06.1999 - 05.2003
- Drafted meeting agendas, provided advance materials, and executed follow-up for team meetings and conferences to ensure effective communication and preparation. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Managed all media and public relations inquiries, serving as primary contact to uphold company image and facilitate information flow. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Compiled reports and correspondence from dictation and handwritten notes, ensuring accurate documentation and timely communication of key information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Posted job openings to enhance recruitment efforts and increase candidate visibility. on company and social media websites.
- Oversaw Army personnel records and updated service files for accuracy.
- Prepared correspondence, reports, and memoranda for command staff.
- Scheduled appointments and coordinated calendars for unit leadership.
CPI Administrative Assistant
Department of Family and Protective Services
San Antonio, Texas
05.2026 - Current
- Managed confidential DFPS case files and client records.
- Processed incoming mail, email, and state correspondence.
- Scheduled meetings, hearings, and staff calendars for DFPS offices.
- Prepared forms, reports, and administrative documents for program staff.
- Routed calls and messages to proper Department of Family and Protective Services units.
- Tracked office supplies, orders, and inventory for DFPS operations.
- Supported intake workflows and maintained accurate service records.
- Coordinated filing, scanning, and data entry for agency documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Administered database systems to ensure accurate and accessible customer information. containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Arranged travel logistics for personnel, coordinating transportation and accommodations. and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Conducted research on various topics as requested by management.
- Compiled data from various sources into organized reports for review by management team.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed incoming calls by directing them to appropriate departments or employees. and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN12-2026
High School Diploma -
Highlands High School
San Antonio, TX06-2000
Skills
- Teaching Strategic planning Computer skills Computer literacy Customer relationship management
- Special education Management Purchasing Documentation review Data entry Sales Public Relations SQL PowerPoint expertise Child advocacy Analysis Skills Clerical experience
- Data collection Data analytics Yardi Business Requirements Training & development Direct support
- Childhood development Fair Housing Regulations Marketing Mentoring Property Management Early childhood education Oracle Data Warehouse Microsoft Word Bookkeeping Fact-finding interviews Microsoft SQL Server Microsoft Outlook Experience with children Crisis intervention Cash management (7 years)
- Microsoft Office Application Development Developmental disabilities support JavaScript
- Supervisory experience Microsoft Excel Care plans Working with people with disabilities
- Front desk Typing Customer service Behavioral health Human resources Administrative experience
- Working with people with autism Childcare HIPAA Requirements gathering Regulatory compliance Pediatrics Supervising experience Cash application (7 years) Shift management Business Analysis Microsoft Excel (10 years) Java development Applied behavior analysis Property Leasing
- Regulatory compliance
- Business Analysis
- Report creation
- Family interviews
- Investigative techniques
- Ethical and honest
- Conflict resolution
- Java development
- Developmental disabilities support
- Fact-finding interviews
- Safety assessments
- Case consulting
- Data collection
- Action planning
- Risk evaluation
- Case evaluation
- Report creation
- Action planning
- Case evaluation
- Risk evaluation
- Report preparation
- Records management
- Marketing
- Case resource allocation
- Report generation
- Fact-finding interviews witnesses
- Interview management
- Business Analysis
- Safety assessments
- Records administration
- Report creation
Timeline
CPI Administrative Assistant
Department of Family and Protective Services
05.2026 - Current
CPI Investigator I
Texas Department of Family and Protective Services
10.2025 - Current
Director
Miller Child Development Center
02.2025 - 10.2025
Shift Supervisor
PLS Check Cashing Store
02.2024 - 02.2025
Register behavioral technician
Lacuna Autism Services
01.2024 - 02.2025
Registered Behavior Technician (RBT)
Twinkle Autism Therapy
12.2023 - 01.2025
Lead Civil Clerk
Bexar County
02.2022 - 02.2023
Leasing Consultant
The Flats at Big Tex
10.2020 - 02.2022
Junior Data Analyst
LMI
11.2019 - 02.2020
Academy Director
Acute Mind Learning Center
01.2016 - 10.2018
Academy Director
KidVerse Learning Center
01.2012 - 01.2016
Personnel Secretary
United State Army
06.1999 - 05.2003
Bachelor of Science - Psychology
Capella University
High School Diploma -
Highlands High School