Summary
Work History
Education
Skills
Accomplishments
Hi, I’m

Stephanie Dalba

Customer Service Associate
Le Roy,NY
Stephanie Dalba

Summary

Eager student at Genesee Community College enrolled in the Digital Art Major and previous Bakery Clerk at Tops Friendly Markets that is always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Work History

Tops Friendly Markets
Le Roy, NY

Bakery Clerk
07.2022 - 12.2022

Job overview

  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Package customer purchases with care and strong, organizational skills to facilitate easy, caring, and prevent product shifting.
  • helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Decorated and merchandise, quality, bakery goods to build business reputation and revenue base.
  • Trained new bakery, staff on company, policies, and POS system used to maximize job satisfaction, expertise and team performance.
  • Offered immediate assistance and menu advice to gas, documented orders, and conveyed, special request, baker and assistants.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
  • Assisted balers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Wrapped, boxed and weighed bakery department products.
  • Often took customer orders in-person and over the phone
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Informed customers of current store promotions o encourage additional sales purchases.
  • Constantly assisted customers with their daily grocery needs by always greeting them with a smile and the upmost respect.
  • Constantly cleaning and keeping up with the Bakery department.

Education

Gates Chili High School
Rochester, NY

High School Diploma
06.2022

University Overview

  • Honor Roll from 2019 (start of high school) to 2022 (end of high school)
  • Completed AP course in Statistics
  • Completed AP course in Biology
  • 3.5 GPA


Skills

  • Customer Service
  • Rule Setting
  • Constantly Motivated
  • Following Directions
  • Basic Technology Usage
  • Calculator Usage
  • Training Ability
  • Photography Work
  • Regulating Schedules
  • Safety and Cleanliness Standards
  • Work Prioritization
  • Food Safety
  • Guest Satisfaction
  • Merchandise Recommendations
  • Meeting Sales Goals
  • Strong Communication and Interpersonal Skills
  • Cooking and Baking
  • Ability to Lift 50 Pounds
  • Adaptive and Flexible
  • Building Customer Relationships and Loyalty
  • Station Preparation
  • Energy and Physical Stamina
  • Shrink Reduction
  • Merchandise Receiving and Handling
  • Store Policies and Procedures
  • Sales and Promotions
  • Flexible Hours
  • Locating Merchandise

Accomplishments

  • Positively influenced kids with behavior issues, improving family quality of life.
  • Received consistent positive remarks for quality of care and hardworking behavior
  • Earned many rewarding and positive remarks based off of training abilities and great customer service
Stephanie DalbaCustomer Service Associate