Stephanie Flood
Venice, Florida,USA
Summary
Creative and service-driven information professional with experience supporting diverse communities through reference, programming, and public services. Skilled in curating library exhibits and displays, building community partnerships, and delivering engaging, inclusive learning experiences. Committed to advancing lifelong learning, access, and equitable services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Associate
Bealls
Venice, USA
02.2026 - Current
- Delivered exceptional customer service by greeting and assisting customers, enhancing their shopping experience
- Processed customer transactions accurately and efficiently, contributing to smooth checkout experience
- Maintained clean and organized store, ensuring proper merchandise display and stocked shelves to facilitate customer accessibility
Public Service Librarian
The Indianapolis Public Library - Central Library
Indianapolis, USA
03.2023 - 12.2025
- Curated and coordinated Central Library exhibits and book displays across multiple floors; developed quarterly exhibitions by partnering with artists, nonprofits, and staff to enhance community engagement and promote library initiatives.
- Led Digital Indy collaboration, establishing the first Filipino American Community of Indianapolis digital collection (2025).
- Design and deliver creative programs and IndyPL initiatives within Makerspace/MakerCrafts; author proposals and manage full program lifecycle (planning, scheduling, evaluation, reporting).
- Provided advanced research support using print and digital resources; facilitated interlibrary loans and material requests.
- Manage and evaluate nonfiction arts, crafts, and design collection (740-749); conduct weeding, assess condition, and recommend acquisitions using Collection HQ data.
- Built and maintained community partnerships through outreach and collaboration with local organizations and stakeholders, fostering inclusive access to library resources and services.
- Provide technical support across multi-floor computer labs, including printing systems, public computers, and mobile devices.
- Supported and executed large-scale programming, including author events, digital literacy labs, festivals, and community service initiatives, enriching community involvement and promoting library services.
- Assist patrons with employment resources, including job searches, resumes, government services (e.g., unemployment, SNAP), and legal/tax documentation.
- Produce Bibliocommons booklists and support collection engagement initiatives.
- Contributed to DICE committee, developing system-wide diversity and inclusion training programs.
Teacher, Educational Assistant, Long-term Substitute
Kamehameha Schools
Honolulu, USA
11.2020 - 08.2022
- Implemented targeted academic support strategies, improving student outcomes from 40 failing grades to zero Fs and only 3 Ds within one semester.
- Supported Tier 3 ELA intervention through Hokupa'a Scholars program (2021-2022); tracked student progress and compiled data-driven reports that highlighted significant academic growth.
- Collaborated with faculty to develop data-informed instruction and intervention plans to strengthen literacy, engagement, and student mastery.
- Designed and taught Creative Writing and Storytelling: My Hawaiian Identity (2022); developed culturally responsive curriculum integrating Hawai'i Culture-Based Education and E Ola! values through project-based learning.
- Delivered instruction in research, journalism, peer review, and editing across hybrid and in-person formats using Canvas and Zoom.
- Led Yearbook & Digital Photography program (2020-2021); instructed in print publishing, photography, multimedia storytelling, and interviewing; trained students in Layout Pro and Yearbook Avenue to produce a full publication during pandemic conditions.
- Promoted literacy and student engagement through targeted marketing, passive programming, and effective cross-department collaboration.
- Supported school library services, including programming, displays, readers' advisory, shelving, and resource assistance; coordinated use of the Innovative Learning Lab.
- Assisted with administrative initiatives, facilitating admissions interviews and providing application support for prospective students and families.
Substitute Teacher K-12
Hawaii Employment - Education
Honolulu, USA
09.2019 - 11.2020
- Delivered lesson plans across diverse classrooms, ensuring continuity of instruction and student engagement in the absence of the primary teacher.
- Managed classroom behavior to foster structured, positive learning environment, enhancing student focus and participation.
- Provided individualized academic support to reinforce understanding and meet diverse learning needs.
- Integrated technology, such as interactive whiteboards and educational software, to enhance student engagement and support learning outcomes.
- Encouraged participation through discussions, group work, and hands-on activities.
- Built strong, respectful relationships with students, promoting inclusion and positive social interaction.
- Collaborated with teachers and staff to identify and address student needs, contributing to overall classroom success and student achievement.
Library Assistant III
Hawaii Public Library System
Kapolei, USA
12.2018 - 09.2019
- Managed full circulation workflow, including check-in/check-out of materials, account creation and maintenance, fines processing, and card renewals.
- Performed high-volume circulation operations in one of Oʻahu's busiest public libraries, supporting equitable access to information and lifelong learning.
- Delivered front-line customer service to a diverse patron population, resolving inquiries and supporting access to library resources.
- Processed and evaluated donated materials, assisting with book repair and physical processing to enhance collection quality.
- Completed clerical and administrative tasks, providing phone support and preparing library materials and outreach documents to improve service delivery.
- Contributed to team meetings aimed at improving services, achieving operational goals, and integrating Hawaiian cultural knowledge into library offerings.
Library Media Specialist, Substitute Teacher
Flagstaff Unified School District
Flagstaff, USA
08.2017 - 12.2018
- Led full management of a rural school library serving PreK-5 students, faculty, and community members.
- Modernized the entire collection to align with current ALA standards; conducted large-scale weeding and acquisition to replace outdated materials with relevant, diverse resources.
- Designed and implemented library programs and instruction, teaching classes across all grade levels and delivering weekly storytimes to support literacy development.
- Provided daily reference and readers' advisory services to students, staff, and families across a wide range of reading levels.
- Developed and promoted Free Book Program, significantly increasing student access to reading materials and enhancing literacy engagement.
- Secured grants and external resources to acquire hundreds of new books, enhancing and diversifying the collection.
- Managed library budget and purchasing, including selection of STEM and curriculum-aligned materials.
- Supported school-wide literacy initiatives, including Accelerated Reader and sight word intervention programs; collaborated in ELA strategy and intervention meetings.
Library Specialist - Youth Services
Flagstaff Public Library
Flagstaff, USA
01.2016 - 05.2017
- Delivered reference and readers' advisory services across youth services and adult reference, connecting diverse patrons with tailored resources through effective reference interviews.
- Delivered daily public service, connecting patrons of all ages to appropriate resources and supporting literacy goals.
- Assisted with library programming support and community initiatives, including volunteer-led book sales.
- Designed and curated monthly book displays and merchandising initiatives promoting ALA themes, diversity, and lifelong learning.
- Evaluated and ordered materials through Baker & Taylor to enhance collection development and meet community interests.
- Performed cataloging and collection maintenance using SirsiDynix (WorkFlows) to improve access and organization of materials.
- Managed patron accounts and circulation records within integrated library systems.
- Facilitated access to print and digital resources, including databases like EBSCO and online reference tools, to support patron research and learning.
- Provided technology support, including computer assistance, printing/scanning, and troubleshooting internet and device issues.
Graduate Teaching Assistant - Engineering Department
Northern Arizona University
Flagstaff, USA
08.2013 - 05.2015
- Co-developed and implemented English 101 instructional modules integrated into engineering courses and upper-level curriculum.
- Delivered writing instruction in multiple engineering classes, improving students' academic and technical communication skills.
- Evaluated and provided detailed feedback on high volumes of student research papers using Canvas and in-person support.
- Provided individualized writing and research support through office hours, including proofreading, report development, and citation guidance.
- Supported classroom instruction through in-class assistance and collaboration with faculty, enhancing overall learning experience.
- Conducted qualitative research for D4P program, collaborating with graduate assistants to enhance Writing Across the Curriculum initiatives in Engineering department.
- Co-authored an ABET-accredited research report based on interviews and program assessment findings.
Education
Library and Information Science (Master's degree) -
San Jose State University
San Jose, CA12-2018
Creative Writing (Master of Fine Arts degree) -
Northern Arizona University
Flagstaff, AZ05-2014
Major in Journalism, Minor in Photography (Bachelor of Science degree) -
Northern Arizona University
Flagstaff, AZ05-2009
Fashion Design (Associate's degree in Fashion Design) -
The Phoenix College
Phoenix, AZ05-2006
High school diploma or GED -
Mountain Ridge High School
Phoenix, AZ05-2004
Skills
- Collection development
- Reference services
- Digital literacy
- Research support
- Exhibit coordination
- Outreach strategies
- Data analysis
- Multimedia instruction
- Program evaluation
- Cultural responsiveness
- Effective communication
- Project management
- Information sources
- Friendly
- Recordkeeping
- Group instruction
- Preservation techniques
- Electronic resources
- Interlibrary loan processes
- Shelf reading
- Skilled researcher
- Reference support
- Works well independently
- Customer service
- Cash handling
- Visual merchandising
- Product knowledge
- Collaboration
Certification
- Post MFA Certificate in the Teaching of Creative Writing, 12/01/15 to Present, Antioch University Los Angeles
- TESOL Certificate, 03/01/11 to Present, TESOL Certificate with TEFL International - 120+ Classroom hours gained in Chiapas, Mexico
- Driver's License, Present
Accomplishments
Pushcart Prize Nominee, 02/01/15
Affiliations
Volunteer Experience
The Philippines Cultural Community Center — Indianapolis, IN
March 2023 – Present
Support community programs and events. Assist with partnership coordination and participant engagement to promote community involvement. Manage clerical and technical tasks, including updating digital content and maintaining internal communications. Contribute to social media and outreach efforts to increase awareness of programs and services. Provide on-site support for events, including setup, coordination, and participant assistance.
The Philippines Cultural Community Center — Indianapolis, IN
March 2023 – Present
Support community programs and events. Assist with partnership coordination and participant engagement to promote community involvement. Manage clerical and technical tasks, including updating digital content and maintaining internal communications. Contribute to social media and outreach efforts to increase awareness of programs and services. Provide on-site support for events, including setup, coordination, and participant assistance.
Timeline
Store Associate
Bealls
02.2026 - Current
Public Service Librarian
The Indianapolis Public Library - Central Library
03.2023 - 12.2025
Teacher, Educational Assistant, Long-term Substitute
Kamehameha Schools
11.2020 - 08.2022
Substitute Teacher K-12
Hawaii Employment - Education
09.2019 - 11.2020
Library Assistant III
Hawaii Public Library System
12.2018 - 09.2019
Library Media Specialist, Substitute Teacher
Flagstaff Unified School District
08.2017 - 12.2018
Library Specialist - Youth Services
Flagstaff Public Library
01.2016 - 05.2017
Graduate Teaching Assistant - Engineering Department
Northern Arizona University
08.2013 - 05.2015
Library and Information Science (Master's degree) -
San Jose State University
Creative Writing (Master of Fine Arts degree) -
Northern Arizona University
Major in Journalism, Minor in Photography (Bachelor of Science degree) -
Northern Arizona University
Fashion Design (Associate's degree in Fashion Design) -
The Phoenix College
High school diploma or GED -
Mountain Ridge High School