Stephanie George
State of Arkansas
Mabelvale,AR
19
years of professional experience
Front End Manager overseeing 250+ transactions per shift, checkout flow, cash handling, and customer issue resolution in a fast-paced service setting. Coordinates phone support, front-end coverage, and fill-in support across positions to keep daily operations moving. Supports a smooth guest experience while maintaining accuracy at the register and in end-of-day money handling.
Work History
Customer Service Representative
2 Years 2 Months- Answered customer questions and provided clear information on services, policies, and next steps.
- Handled payment processing and cash drawer balancing with careful attention to accuracy.
- Maintained organized customer records and updated account details in a timely manner.
- Resolved routine guest concerns with patience and professional phone etiquette.
Front End Manager
1 Year 6 Months- Resolved [number] customer concerns weekly while maintaining a professional front-end experience.
- Answered phones, handled customer questions, and routed issues to the appropriate team members.
- Supported opening and closing procedures while keeping the front end organized and ready for business.
- Filled in across front-end roles as needed to keep service moving during busy periods.
Shift Leader
3 Years 11 Months- Resolved [number] guest issues weekly with prompt, courteous service and clear communication.
- Balanced 100 +while maintaining accurate drawer counts and front-end accountability.
- Prepared bank deposits and reconciled closing cash to support accurate end-of-shift reporting.
- Supervised opening and closing procedures, coordinating team coverage and floor readiness each shift.
- Delivered courteous guest support, answering questions and handling payment concerns at the register.
CSR - Customer Service Representative
2 Months- Opened new accounts and completed bank transactions for customers in a fast-paced branch setting.
- Managed cash handling, vault access, and safe counts to support daily branch security and accountability.
- Delivered courteous customer service by resolving questions quickly and maintaining a professional branch experience.
Server
4 Years 10 Months- Delivered attentive table service and responded promptly to guest requests throughout each shift.
- Maintained clean, organized dining areas while resetting tables quickly for incoming guests.
- Communicated menu details clearly to support accurate orders and a positive guest experience.
- Resolved guest concerns calmly and worked with staff to address service issues during busy periods.
Cashier
3 Years 4 Months- Handled customer purchases at checkout with steady service and clear communication during busy store periods.
- Accepted multiple payment types while verifying totals and returning accurate change to customers.
- Resolved routine guest concerns at the register with professional, calm customer service.
- Maintained a clean, organized front-end area and restocked nearby merchandise as needed.
Pharmacy Technician
4 Years- Assisted customers with routine questions and directed complex requests to the appropriate pharmacy staff.
- Entered prescription and customer information accurately to support timely processing and record updates.
- Maintained organized front-end stock and replenished merchandise to keep shelves ready for customers.
- Supported opening and closing procedures by preparing registers, securing cash, and resetting work areas.
Cashier
9 Months- Balanced cash drawers at the end of shifts and reported discrepancies promptly.
- Greeted customers, answered routine questions, and maintained a courteous checkout experience.
- Counted and verified cash receipts before completing daily store deposits.
- Helped restock merchandise near the register to keep front-end displays organized.
Server
4 Months- Greeted guests promptly and guided them through menu selections with attentive, courteous service.
- Took accurate orders and coordinated timing with kitchen staff to support efficient meal delivery.
- Handled payments, made correct change, and kept cash drawer organized throughout each shift.
- Resolved guest concerns quickly and maintained a calm, professional approach during service issues.
Education
High School Diploma
Skills
Customer service
Phone etiquette
Guest issue resolution
Point of sale systems
Cash handling
Bank deposits
10-key data entry
Cash reconciliation
Shift supervision
Front end management
Team scheduling
Opening and closing procedures
Merchandise replenishment
Inventory control
Employee coaching
Bank teller transactions
Safe cash counts
Daily cash balancing
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
I am a very hardworking individual. I am a fast learner, and I am a people person.
Timeline
Customer Service Representative
State of Arkansas
08.2024 - 10.2026Read More
Front End Manager
Niecy's
10.2022 - 04.2024Read More
Shift Leader
Cracker Barrel Old Country Store
11.2018 - 10.2022Read More
CSR - Customer Service Representative
Fort Sill National Bank
11.2017 - 01.2018Read More
Cashier
Dollar General
08.2012 - 12.2015Read More
Server
Home Plate Cafe
07.2012 - 05.2017Read More
Pharmacy Technician
Walgreens
07.2008 - 07.2012Read More
Cashier
Freds Store
10.2007 - 07.2008Read More
Server
Cracker Barrel
06.2007 - 10.2007Read More
Fountain Lake High School
High School Diploma
Read More