Stephanie “Grace” Parker
Stonewall,OK
Summary
Proven leader with a track record of enhancing operational efficiency and profitability at Best Western Plus Hotel. Skilled in operations management and team building, demonstrated through successful budget implementations and fostering high employee satisfaction. Cultivated lasting relationships with clients, ensuring long-term success. Excelled in problem resolution, significantly improving service quality and guest experience.
Overview
11
11
years of professional experience
Work History
General Manager
Best Western Plus Hotel
Blanco, TX
10.2022 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Quality Control Inspector
Horseshoe Bay Resort
Horseshoe Bay, TX
08.2019 - 10.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Front Desk Agent/Front Desk Manager/Housekeeping
Best Western Hotel
Johnson City, TX
01.2013 - 08.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
N/a - Hospitality
Austin Community College
Austin, TXSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Communication
Timeline
General Manager
Best Western Plus Hotel
10.2022 - 04.2024
Quality Control Inspector
Horseshoe Bay Resort
08.2019 - 10.2022
Front Desk Agent/Front Desk Manager/Housekeeping
Best Western Hotel
01.2013 - 08.2019
N/a - Hospitality
Austin Community College