Hi, I’m
Stephanie Juil Edge
Crystal Lake,IL
Summary
Highly accomplished professional with over 20 years of experience in customer service, coupled with 9 years specializing in prospect development and client maintenance. Proven track record of cultivating and maintaining strong working relationships. Possess exceptional communication, organizational, and interpersonal skills. Adept at handling a wide range of administrative and executive support tasks in dynamic and fluid environments. Proficient in software applications, including SalesForce, Concur, CRM databases, Google Drive, and Microsoft Office Suite.
Overview
12
years of professional experience
Work History
Ellen Catherine Cartage
Executive Assistant
03.2023 - Current
Job overview
- Filtered and organized incoming emails, prioritizing based on importance
- Organize and manage calendar, scheduling appointments for professional and personal tasks or events.
- Managed load assignments, dispatched to drivers, and organized delivery paperwork
- Inputted load and delivery data into QuickBooks and invoiced vendors
- Coordinated travel arrangements, including flights and hotel accommodations.
- Improved office efficiency by implementing new filing systems and document management processes.
Ziprecruiter
Enterprise Customer Success Manager
06.2021 - 06.2023
Job overview
- Improved client relationships and increased retention rates every quarter
- Coordinated team conference travel, including flights, restaurants, and entertainment
- Provided strategic guidance each month to exceed client goals and ROI
- Facilitated onboarding for new accounts to ensure system proficiency
- Collaborated with internal teams for results, revenue retention, and upsells
- Leveraged data and analytics for campaign effectiveness and long-term value.
- Maintained over 400 accounts split between 2 sales representatives
Northcentral University
Senior New Student Advisor
01.2018 - 06.2021
Job overview
- Ensured a positive student experience by analyzing needs and aligning with goals
- Exceeded enrollment goals and was awarded Top Enrollment Advisor for School of Education in 2018
- Promoted to New Student Advisor in 2019, receiving multiple awards
- Coordinated schedules for over 80 postgraduate and doctoral students weekly
- Conducted account adjustments, program analysis, and issue resolution.
Genuine Concepts / Alma S X SW
Hospitality Experience
10.2016 - 05.2018
Job overview
- Maintained composure in a high-energy environment, coordinating private events and training new staff tiers.
- Provided a high-end experience for clientele, including celebrities, while multitasking efficiently.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Eckburg Insurance Group
Customer Service/Sales Agent
06.2012 - 10.2016
Job overview
- Licensed Insurance Producer for property, casualty, life, and health insurance
- Managed a book of 600 clients, surpassing new business goals annually
- Conducted analyses of motor vehicle records, claims, and credit for policy qualification
- Utilized multiple interfaces and quoting systems.
Education
Northcentral UniversitySan Diego, CA
Master of Business Administration from Marketing
2020
Northern Illinois UniversityDekalb, IL
Bachelor of Art from Psychology
2011
Skills
- Meeting Planning
- Database Management
- Business Administration
- Presentation Development
- Administrative Support
- Travel Administration
Alignment With Job Ad
Extensive experience in customer service aligns with the need to interact with a diverse range of individuals., Proven ability to handle various administrative and executive support tasks., Proficient in communication and collaboration with team members, essential for effective coordination., Demonstrated flexibility, adaptability, and intuitive understanding of organizational needs., Attention to detail, problem-solving skills, and effective time management align with the specified qualifications., Comfortable with data analysis, which complements the ability to craft email responses and support light project management.
Timeline
Executive Assistant
Ellen Catherine Cartage
03.2023 - Current
Enterprise Customer Success Manager
Ziprecruiter
06.2021 - 06.2023
Senior New Student Advisor
Northcentral University
01.2018 - 06.2021
Hospitality Experience
Genuine Concepts / Alma S X SW
10.2016 - 05.2018
Customer Service/Sales Agent
Eckburg Insurance Group
06.2012 - 10.2016
Northcentral University
Master of Business Administration from Marketing
Northern Illinois University
Bachelor of Art from Psychology