Stephanie Kaczmarek
The Home Depot Inc
Detroit,MI
13
years of professional experience
Results-driven professional with extensive experience in hospitality and sales. Demonstrated ability to train teams, resolve conflicts, and manage time efficiently to ensure high service levels and customer satisfaction.
Work History
Flooring Sales Specialist
9 Years 6 Months- Assisted customers in product selection, providing expert knowledge on flooring materials and installation techniques.
- Collaborated with team members to ensure inventory accuracy and timely replenishment of flooring products.
- Conducted product demonstrations, showcasing features and advantages of various flooring options to enhance customer engagement.
- Developed promotional displays to effectively highlight flooring sales, increasing customer interest and foot traffic.
- Resolved customer inquiries and concerns promptly, ensuring a positive shopping experience through excellent service.
- Managed project timelines for flooring installations, coordinating between customers and contractors for seamless execution.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
Service Desk Supervisor
2 Years- Managed guest seating and reservations to optimize restaurant flow.
- Trained and mentored new host staff on customer service protocols.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled guest inquiries and complaints to enhance dining experience.
- Developed and maintained a waitlist system for efficient seating management.
Head Hostesses
13 Years 6 Months- Managed guest seating and reservations to optimize restaurant flow.
- Trained and mentored new host staff on customer service protocols.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled guest inquiries and complaints to enhance dining experience.
- Developed and maintained a waitlist system for efficient seating management.
Education
Associate of Arts - Business Administration
Skills
Ticketing system proficiency
Escalation handling
Stress tolerance
Service level management
Incident management
Customer service
Problem-solving skills
Time management
Listening skills
Hospitality services
Credit and cash payments
Cash handling
Guest services
Training and mentoring
Microsoft office
Administrative skills
Team building
Documentation
Oral and written communications
Clerical duties
Administrative support
Conflict management
POS systems
Property management systems
Sales expertise
Team oversight
Inventory oversight
Marketing
Teamwork
Problem-solving
Accomplishments
Completing top of my leadership classes
The top sales specialist in my district, generating on average $250,000 in installs and general sales a quarter.
Timeline
Service Desk Supervisor
The Home Depot Inc
2024.09 - CurrentRead More
Flooring Sales Specialist
The Home Depot Inc
2017.03 - 2024Read More
Head Hostesses
Hoakkiado Steak and Sushi
2013.03 - 2017Read More
Delta Community College
Associate of Arts from Business Administration
Read More