Stephanie L. Petty
Boise,ID
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Project Manager
On Time Sports
08.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Customer Service Representative
SUEZ Idaho
02.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collection Specialist III
Citibank
03.2019 - 09.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Certificate - Medical Office Technology
Idaho State University
Pocatello, IDAssociate of Applied Science - Health Information Technology
Idaho State University
Pocatello, IDSkills
- Project Management
- Project Scheduling
- Schedule Management
- Customer Relations
- Work flow planning
- Advanced problem solving
- Performance Improvements
- Client rapport
- Influencing skills
Timeline
Project Manager
On Time Sports
08.2023 - Current
Customer Service Representative
SUEZ Idaho
02.2022 - 05.2023
Collection Specialist III
Citibank
03.2019 - 09.2020
Certificate - Medical Office Technology
Idaho State University
Associate of Applied Science - Health Information Technology
Idaho State University
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