Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEPHANIE M SERRANO

Hartford,CT

Summary

Passionate, energetic, reliable, and detail-oriented employee looking to apply professional customer service skills in a dynamic and stable workplace.

•Bilingual speaking

•Customer service

•Multitasking and prioritizing •Leadership skills

•Strong work ethics

•Quick learner

•Written and verbal communication skills

•Dependability

•Problem solving

Overview

12
12
years of professional experience
1
1
Certification

Work History

School Bus Driver

Dattco School Bus
07.2022 - Current
  • Pick up and drop off passengers at designated locations
  • Follow a planned route or drive to a requested destination
  • Obey traffic laws and state and federal transit regulations
  • Follow procedures to ensure passenger safety
  • Maintaining safety of vehicle by doing pre & post trip inspections
  • Keep the vehicle clean and presentable
  • Transport students to and from school and other activities, such as field trips and sporting events, when the academic term is in session.

Admin/Ramp Agent. Certified Forklift Operator

Pinnacle Logistics
12.2020 - 03.2021
  • Loading and unloading cargo mail (mail and freight) on and off trucks and aircraft
  • Responsible for physical handling of cargo warehousing and ramp activities, including receiving, dispatching and staging airfreight mail.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded materials and goods at designated locations for best project availability.
  • Packed items into appropriate containers for shipment.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
  • Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 20 daily flights.

Team Member

Wayback Burgers
06.2016 - 05.2018
  • Maintained high standards of customer service during fast paced operations
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.

Housekeeper

Molly Maids of Greater
07.2014 - 11.2015
  • Ensure that customer received good quality service at all times
  • Maintained and provided clean home and clothes
  • Answered customer questions, addressed complaints or fulfilled specific request in timely and polite manner
  • Maintained positive working relationships with residents, families, and staff.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and windowsills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Dusted picture frames and wall hangings with cloth.
  • Changed bed linens and collected soiled linens for cleaning.
  • Maintained spotless environment for guests through diligent daily housekeeping tasks.

Clerk/Personal Shopper

Stop and Shop
01.2013 - 06.2014
  • Assisted and advised customers with purchases
  • Handled incoming and outgoing calls, sorted distributed products
  • Responsible for ensuring all transactions were properly completed and secured
  • Carried out cash and card payment transactions and balanced cash drawers.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration
  • Maintained professional atmosphere within office setting through effective communication skills and polished presentation abilities.

Education

High School Diploma -

Windsor Adult Education Center
Windsor, CT
09.2023

Certified EMT - Emergency Medical Technology

Center For Education, Simulation And Innovation
Hartford
04.2024

Skills

  • Commercial Driving
  • Passenger Safety
  • Federal and State Driving Regulations
  • Customer Accounts Management
  • Student Interaction
  • Effective Communication Skills
  • Basic Life Support
  • Critical decision-making skills
  • Pre-hospital Care
  • Direct Patient Care
  • Certified in CPR/AED

Certification

  • EMT - Certified Emergency Medical Technician

Timeline

School Bus Driver

Dattco School Bus
07.2022 - Current

Admin/Ramp Agent. Certified Forklift Operator

Pinnacle Logistics
12.2020 - 03.2021

Team Member

Wayback Burgers
06.2016 - 05.2018

Housekeeper

Molly Maids of Greater
07.2014 - 11.2015

Clerk/Personal Shopper

Stop and Shop
01.2013 - 06.2014

High School Diploma -

Windsor Adult Education Center

Certified EMT - Emergency Medical Technology

Center For Education, Simulation And Innovation

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STEPHANIE M SERRANO