Stephanie McClure
Ocean Springs,MS
Summary
Passionate Telephone Triage Nurse with 17 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Overview
6
6
years of professional experience
Work History
Clinical Triage Nurse
Gulf Coast Veterans Health Care System
01.2022 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated family members and caregivers on patient care instructions.
RN Care Manager
Gulf Coast Veterans Health Care System
05.2018 - 01.2022
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Established strong relationships with patients'' families, providing support and education throughout the treatment process.
- Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Education
Associate of Science - Healthcare
Mississippi Gulf Coast Community College
Perkinston, MSAssociate of Science - ADN
Excelsior College
Albany, NYBachelor of Science - BSN
William Carey University
Hattiesburg, MSSkills
- Triage
- Direct Patient Care
- Clinical judgment
- Geriatric Nursing
- Emergency Response
- Psychiatric Nursing
- Orthopedic Nursing
- Strong Clinical Judgment
- Patient and family advocacy
- Certified in CPR/AED
- Training staff
- Nursing Performance Assessment
Timeline
Clinical Triage Nurse
Gulf Coast Veterans Health Care System
01.2022 - Current
RN Care Manager
Gulf Coast Veterans Health Care System
05.2018 - 01.2022
Associate of Science - Healthcare
Mississippi Gulf Coast Community College
Associate of Science - ADN
Excelsior College
Bachelor of Science - BSN
William Carey University
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