Stephanie "Thalía" Lopez
Los Angeles,USA
Summary
Bilingual (Spanish-English) healthcare professional with over 7 years of experience in patient-centered care, eligibility coordination, and bilingual case management across clinical, nonprofit, and community health settings. Skilled in medical interpretation, appointment coordination, system navigation, and accurate documentation, aligned with healthcare compliance standards. Certified in Medical Terminology for Interpreters, and experienced in delivering concierge-level support to ensure an optimal patient experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Care Manager, Bilingual
Didi Hirsch Mental Health Services
Los Angeles, CA
06.2022 - Current
- Serve as primary patient navigator for high-need clients, coordinating access to care across behavioral health, substance use, and medical services.
- Provide language interpretation in Spanish during assessments and care coordination sessions.
- Maintain real-time records in EMR systems to meet compliance and quality standards.
- Collaborate with physicians, pharmacists, and case managers to ensure seamless patient care and follow-through.
- Maintained accurate client records in compliance with regulatory guidelines, including mental health and medical documentation.
Access Center Case Manager / Youth Family Reunification Specialist
Safe Place for Youth
Los Angeles, CA
04.2020 - 06.2022
- Coordinated enrollment into housing and healthcare programs for Spanish-speaking, unhoused youth ages 0-25.
- Provided in-person interpretation and document translation to reduce language justice barriers.
- Handled pre-intake, eligibility screening, and cross-agency communication to ensure access to wraparound services.
- Maintained compliance-aligned case notes for internal audits for state and federal reporting.
- Created and implemented programmatic support for Spanish-speaking and undocumented Latinx youth, addressing language justice barriers, and providing legal aid.
- Led documentation and case coordination for unhoused youth, including enrollment into transitional housing and healthcare programs.
Bilingual Program Coordinator
Premier Health Care Services
Los Angeles, CA
04.2019 - 04.2020
- Managed referrals, enrollment, and case documentation for clients with developmental and physical disabilities.
- Scheduled appointments and managed documentation for clients with developmental and physical disabilities.
- Communicated with clients and families in Spanish to ensure an understanding of eligibility and required documentation.
- Maintained compliant records, and facilitated quality assurance for case files.
Bilingual Health Access Counselor
Western Carolina Medical Society Interpreter
Asheville, North Carolina
01.2018 - 04.2019
- Delivered bilingual wraparound services and patient navigation to uninsured, low-income, and Spanish-speaking individuals, linking them to medical homes and community health clinics.
- Provided real-time Spanish-English interpretation and sight translation during medical appointments and screenings, ensuring culturally sensitive communication and informed care.
- Facilitated timely screenings and referrals into public health programs, including, Medicaid, and Medicare.
- Completed patient intake, assessed eligibility, and connected clients with health, social service, and workforce development resources.
- Fostered collaborative relationships with local physicians, pharmacies, interpreters, and community partners to ensure continuity of care and patient satisfaction.
Community Field Organizer
Democracy North Carolina
Asheville, North Carolina
10.2015 - 01.2018
- Mobilized Latinx and underserved communities through training, fostering diverse engagement for critical elections.
- Led poll monitoring to prevent voter suppression in historically marginalized counties.
- Recruited and trained over 100 volunteers for neighbor-to-neighbor outreach, phone banking, and door canvassing efforts.
Education
Medical Interpreter (CMI) - Interpretation
Southern California School of Interpretation
Los Angeles, CA06-2027
Associate in Arts -
Asheville Buncombe Technical Community College
Asheville, NC08.2015
High School -
Alexander Hamilton High School Performing Arts Academy
Los Angeles, CA06.2011
Skills
- Data entry and management
- Bilingual medical interpretation and translation
- Patient navigation services
- Pre-admission coordination
- Medical documentation proficiency
- Cultural competency
- Interdepartmental collaboration
- HIPAA compliance
- Advocacy for underserved populations
- Medical terminology
Certification
- 40-hour Certificate in Medical Terminology for Interpreters
- 40-hour Certificate Court Interpreter Training
Pronouns
She/Her
Languages
Spanish
Native/ Bilingual
Timeline
Lead Care Manager, Bilingual
Didi Hirsch Mental Health Services
06.2022 - Current
Access Center Case Manager / Youth Family Reunification Specialist
Safe Place for Youth
04.2020 - 06.2022
Bilingual Program Coordinator
Premier Health Care Services
04.2019 - 04.2020
Bilingual Health Access Counselor
Western Carolina Medical Society Interpreter
01.2018 - 04.2019
Community Field Organizer
Democracy North Carolina
10.2015 - 01.2018
Medical Interpreter (CMI) - Interpretation
Southern California School of Interpretation
Associate in Arts -
Asheville Buncombe Technical Community College
High School -
Alexander Hamilton High School Performing Arts Academy
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