Stephannie Lopez
Lincolnton,NC
Summary
Experienced customer service professional with 10 years in aviation and hospitality. Skilled in resolving customer issues, managing check-in and boarding processes, and collaborating with teams to improve service delivery. Aiming to contribute strong communication and problem-solving abilities to a Customer Service role.
Overview
14
14
years of professional experience
Work History
Commissary Representative
Kimbles Inmate Direct
Gastonia
09.2024 - 07.2026
- Managed inventory for commissary items in correctional facilities.
- Assisted inmates with selecting and ordering commissary products.
- Coordinated deliveries of commissary items to designated locations.
- Ensured compliance with safety and security protocols during operations.
- Addressed inmate inquiries related to commissary orders and services.
- Compiled daily sales reports for management review.
- Verified accuracy of invoices against orders placed by customers.
Gate agent customer service
Contour aviation
Charlotte, nc
05.2020 - 08.2024
- Provided exceptional customer service by addressing passenger inquiries and resolving issues related to ticketing, baggage, and flight schedules.
- Coordinated boarding operations, managing passenger flow and seat assignments to ensure timely departures.
- Coordinated boarding operations, managing passenger flow and seat assignments to optimize on-time departures.
- Collaborated with flight crew and ground staff to ensure seamless communication and operational efficiency.
- Conducted safety briefings and enforced security protocols, enhancing gate security and passenger compliance.
- Managed flight documentation and maintained accurate records of passenger counts and special service requests.
- Facilitated handling of irregular operations, including flight delays and cancellations, to minimize passenger inconvenience.
Ticket and Gate Agent
ISS Facility Services
Charlotte, NC
03.2018 - 06.2022
- Oversaw passenger check-in processes, boarding procedures, and gate operations to deliver timely departures and exceptional customer service at ISS Facility Services.
- Assisted passengers with check-in and boarding procedures.
- Managed baggage handling and ensured proper loading procedures.
- Provided information on flight schedules and gate changes.
Passenger agent
Prospect airport services
Charlotte, nc
07.2018 - 11.2020
- Provided exceptional customer service by addressing passenger inquiries and resolving travel-related issues.
- Coordinated boarding processes and managed gate activities, ensuring on-time departures and a seamless travel experience.
- Delivered customer service by addressing passenger inquiries and resolving travel-related issues, enhancing overall satisfaction.
- Collaborated with airline staff and ground crew to ensure smooth operations and enhance passenger experience.
- Collaborated with airline staff and ground crew to streamline operations and improve passenger experience.
- Conducted safety briefings and ensured adherence to safety protocols during boarding and deplaning.
- Assisted with baggage handling and ensured accurate tagging and tracking of luggage.
- Handled special requests and accommodations for passengers with disabilities or special needs.
Warehouse Worker
Spencer's Gifts
Charlotte, NC
09.2014 - 04.2017
- Organized inventory and fulfilled orders, ensuring timely and accurate shipment processing in fast-paced warehouse.
- Operated warehouse equipment for efficient inventory handling and distribution.
- Organized merchandise on shelves to maintain a neat and accessible environment.
- Loaded and unloaded trucks to ensure timely product availability.
Waitress/Hostess
Mexican Restaurant
Charlotte, NC
01.2013 - 01.2016
- Managed seating arrangements to maximize table turnover and elevate guest satisfaction.
- Took and served orders accurately and efficiently, ensuring seamless dining experience.
- Addressed guest inquiries promptly, maintaining high standards of customer service.
Education
High School diploma -
High School
Skills
- Passenger handling
- Flight documentation
- Customer service
- Customer Support
- Inmate support
- Problem resolution
- Attention to detail
- Organization and time management
- Time Management
- Microsoft Office
- Effective communication
- Communication Skills
- Communication
- Team collaboration
- Team Collaboration
- Conflict resolution
- Conflict Resolution
- Problem solving
- Problem Solving
- Critical thinking
- Calm under pressure
- Organizational skills
- Spanish
- Conflict Resolution
Timeline
Commissary Representative
Kimbles Inmate Direct
09.2024 - 07.2026
Gate agent customer service
Contour aviation
05.2020 - 08.2024
Passenger agent
Prospect airport services
07.2018 - 11.2020
Ticket and Gate Agent
ISS Facility Services
03.2018 - 06.2022
Warehouse Worker
Spencer's Gifts
09.2014 - 04.2017
Waitress/Hostess
Mexican Restaurant
01.2013 - 01.2016
High School diploma -
High School