Stephannie Shad
Wappingers Falls,NY
Summary
To secure a full-time position that will utilize my excellent member service, fraud detection, compliance skills, and allow me to grow and thrive in a dynamic and pleasant work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fraud and Compliance Specialist
TEG Federal Credit Union
Poughkeepsie, NY
05.2022 - Current
- Conducts reviews of all external transfers over $1000
- Reviews all Zelle alerts that populate
- Serves as a backup to the BSA Officer and the Compliance Officer
- Performs account and loan audits
- Reviews AML/ BSA alerts in Verafin
- Conducts fraud investigations.
Branch Manager
TEG Federal Credit Union
Wappingers Falls, NY
02.2015 - 04.2022
- Oversee all branch operations
- Ensure that branch goals are met
- Coaching and mentoring staff
- Opening and closing the branch
- Underwriting consumer loans, closing and funding loans
- Making sure that the branch is following all procedures and compliance policies
- Working with senior management on auditing/ compliance procedures.
Account and Loan Representative
TEG Federal Credit Union
Poughkeepsie, NY
08.2014 - 02.2015
- Open new accounts
- Underwrite consumer loans
- Opening new member accounts and business accounts
- Inputting member loan applications and completing the underwriting process
- Reviewing credit reports with members.
Teller Supervisor
TEG Federal Credit Union
Newburgh, NY
02.2013 - 08.2014
- Maintain cash and coin vaults
- Audit and fill cash dispensers and ATMs
- Organize branch staff schedules
- Responsible for supervising and auditing tellers and branch cash
- Opening and closing the branch
- Training tellers on referrals and procedures
- Opening new member accounts and business accounts
- Inputting member loan applications and starting the underwriting process
- Reviewing credit reports with members.
Relationship Banker I/Backup Manager
M&T Bank
Wappingers Falls, NY
05.2004 - 07.2012
- Provide customers with excellent customer service skills; greeting customers, building rapport and gaining customer loyalty
- Own various customer issues and resolve issues and complaints to customer satisfaction; provide assistance to customers by utilizing the sales process; determining financial needs and recommendation of useful services and products
- Maintaining a portfolio of customers
- Insurance license, Series 6 and 63.
Education
Associates -
Dutchess Community College
Poughkeepsie, NY01.2013
Skills
- Loan Officer Experience
- Banking
- Underwriting
- Auditing
- Loan Origination
- Credit Analysis
- Account Management
- Management
- Financial Analysis
- Analysis Skills
- Operations Management
- Sales
- Recruiting
- Fraud
- Risk management
- Bank Secrecy Act
- Internal Audits
Certification
Notary Public
Additional Information
SKILLS AND QUALIFICATIONS
Serve as a proactive manager and report to the Vice President on a weekly basis. Opening or closing branch; responsible for supervising tellers and maintaining an organized staff schedule. Accurate and timely processing of teller transactions, resolving a variety of customer service issues; including opening new accounts, profiling customers to identify possible banking needs, and ensure the best possible customer service by solving any customer issues. Loan underwriter and approver. NYS notary.
Personal Information
- Title: Fraud and Compliance Specialist - TEG Federal Credit Union
- Work Permit: Authorized to work in the US for any employer
Timeline
Fraud and Compliance Specialist
TEG Federal Credit Union
05.2022 - Current
Branch Manager
TEG Federal Credit Union
02.2015 - 04.2022
Account and Loan Representative
TEG Federal Credit Union
08.2014 - 02.2015
Teller Supervisor
TEG Federal Credit Union
02.2013 - 08.2014
Relationship Banker I/Backup Manager
M&T Bank
05.2004 - 07.2012
Associates -
Dutchess Community College