Rebecca Hobson
Spokane
Summary
I am in search of an employer who is as vested in me and what experience and knowledge I can bring, as I am to them for allowing me to have a career with them. In this day and age of 100s of applications for one position. I understand how hard it can be. I am well versed in Management and Training, Retail and sales as well as in home health care.
Professional with extensive experience in client services and operations management, demonstrating a strong ability to manage diverse tasks including product unboxing, stowing, and order fulfillment. Proven track record of effectively prioritizing tasks and addressing customer inquiries in various settings, including retail and healthcare. Skilled in utilizing Microsoft Excel and other software for data management and analysis, contributing to improved operational efficiency. Experience in caregiving for individuals with disabilities highlights a commitment to service excellence and patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Packing Specialist
Amazon Warehouse
Spokane
05.2025 - Current
- Unboxing products, Stowing items, picking ordered items and Boxing items for shipment to the customer.
- Always a top performer.
DSP/Caregiver
03.2025 - 05.2025
- Caring for Mentally and Physically Disabled.
- I will go over more when we speak.
Contact Center Representative
Spokane Teachers CU
Spokane
05.2023 - 09.2024
- All banking needs for our members
CSR - Customer Service Representative
Pointe Pest Control
08.2022 - 07.2023
- Scheduling customers for our techs to come out and service as well as assisting with any other customer inquires.
Operations Supervisor
Diamond Parking Services
Spokane
02.2022 - 08.2022
- Hired, training and Supervised a floor of approximate 20 inbound CSR agents to assist customers with parking violations and monthly pass holders.
Tier 3 Product Operations Specialist
Comcast
Spokane Valley
06.2018 - 02.2022
- Assisted Retail stores nationwide with Xfinity mobile related tech issues as well as billing issues.
Education
Business - Associate's degree
Carrington College California
Sacramento, WAHigh school diploma -
Desert Winds High School
High school diploma or GED -
Trade school
Business Administration - Associate's degree
Skills
- Face-to-face client meetings
- Analysis skills
- Sales strategy
- Customer retention
- Customer issue escalation
- Property management
- Project Management
- Working with people with disabilities
- Task prioritization
- Microsoft Excel
- Databases
- Experience with children
- Mail distribution
- Restaurant management
- Order entry
- Customer journey mapping
- Telecommunication
- Front desk
- E-commerce
- Client relationship development
- Home visits (communication methods)
- Coachability
- Sales support
- Teaching
- Customer relationship management
- Stock rotation
- Adobe Acrobat
- Retail math
- Microsoft Outlook
- Caregiving
- Presentation skills
- Appointment scheduling
- Data entry
- Team development
- Phone communication
- Grocery store
- Typing
- Shift management
- Patient care
- Hand tools
- Serving
- Client services manager experience
- Managing clients in a customer support role
- Managing client accounts
- Employment & labor law
- Client services experience within healthcare industry
- Training & development
- Shipping & receiving
- Patience
- Intake
- People Leadership
- Product demos
- Cooking
- Performance Management
- Tax experience
- Dispatching
- Phone customer support
- Cpr and First Aide
- Management
- Order fulfillment
- Conflict Management
- Live chat
- Senior care
- Handling customer inquiries
- Merchandising
- Store management
- Windows
- Dealership experience
- Customer feedback analysis
- Patient observation
- Client services experience within technology industry
- Computer skills
- Improving customer support response time
- Customer support experience within finance industry
- Full cycle recruiting
- Customer Service
- Billing issue inquiries
- Decision making
- Google Suite
- Automotive sales
- Computer operation
- Client services team lead experience
- Productivity software
- Hospice
- Client services experience within retail industry
- Operations management
- Meal preparation
- Stocking
- Negotiation
- Staff development
- Warehouse experience
- Sales management
- Business intelligence
- Office management
- Google Sheets
- Google Workspace
- Team management
- Internal employee customer service
- External recruiting
- Grammar Experience
- Writing skills
- SAP CRM
- Corrections facility medical clinic
- Interviewing
- NetSuite
- Microsoft Office
- Power tools
- Database management
- Word processing
- Google Docs
- Client interaction via phone calls
- Client follow-up
- Client email correspondence
- Loan officer experience
- Electronics sales
- Microsoft Access
- Loan processing
- Financial software
- Pricing
- Financial services
- CPR
- Mentoring
- Customer support experience within e-commerce industry
- Packing operations
- Inventory management
- Quality assurance
Certification
- Driver's License
- Food Handler Certification
- First Aid Certification
- CPR Certification
- Non-CDL Class C
Languages
English, Fluent
Timeline
Packing Specialist
Amazon Warehouse
05.2025 - Current
DSP/Caregiver
03.2025 - 05.2025
Contact Center Representative
Spokane Teachers CU
05.2023 - 09.2024
CSR - Customer Service Representative
Pointe Pest Control
08.2022 - 07.2023
Operations Supervisor
Diamond Parking Services
02.2022 - 08.2022
Tier 3 Product Operations Specialist
Comcast
06.2018 - 02.2022
Business - Associate's degree
Carrington College California
High school diploma -
Desert Winds High School
High school diploma or GED -
Trade school