Sierra Gabriel
Oklahoma City,OK
Summary
To work for an innovative company that will allow me to use my current skills and abilities. Willing to relocate: Anywhere
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Customer Service Representative
Lincare
Oklahoma City, OK
12.2025 - Current
- Assisted patients with in-home concentrators, ventilators, and nebulizers by taking 80 to 100 inbound calls daily.
Customer Service Representative
American Directions Group
Oklahoma City, OK
08.2024 - 01.2025
- Outbound dialling in a call center environment. Calling registered voters to engage in political surveys.
Customer Service Representative
Consumer Cellular
Oklahoma City, OK
06.2023 - 12.2023
- Assist customer with inquiries regarding cell phones plans and billing inquiries
- Provided basic technical support for customers
- Handled payment transactions efficiently
Dispatcher
Limo Command
Oklahoma City, OK
08.2022 - 03.2023
- Schedule reservations for chauffeur services
- Manage emails for booking details
- Prepare daily run schedules
- Prepare maintenance work orders
Dietary Aide
Sodexo
Oklahoma City, OK
10.2021 - 06.2022
- Place prepared dining trays on cart for delivery to patients
- Ensure meals are delivered to the correct patient
- Examine trays to make sure they contain the required items
- Loaded trays with food and beverages for patient service with accessories, such as eating utensils, napkins, or condiments
Administration Technician
Galt Foundation
Oklahoma City, OK
05.2015 - 07.2021
- Answer, screen, or forward calls, providing information and taking messages
- Record and update clients' information in database
- Check to ensure appropriate changes were made
- Provide information to supervisors
Receptionist
Wholistic Life System LLC
Midwest City, OK
09.2012 - 06.2015
- Answer all incoming calls, screen, forward, provide information or take a message
- Greet customers entering establishment and determine nature of visit
- Schedule drug screening appointments
- Appropriately file all information accordingly
- Monitor and distribute mail to appropriate staff
Education
Peabody Magnet High School
Alexandria, LA 08.2005 - 05.2009
Skills
- Face-to-face client meetings
- Client follow-up
- Upselling/cross-selling
- Client email correspondence
- Clear verbal communication
- Client services experience within financial services industry
- Attention to detail
- Client interaction via phone calls
- Customer issue escalation
- Client services experience within technology industry
- Windows
- Client services experience within retail industry
- Guest relations
- English
- Handling customer inquiries
- Technical support
- Managing client accounts - Client account management (3-5 years)
- Customer feedback analysis
- Client services experience within healthcare industry
- Virtual client meetings
- Customer records maintenance
- Managing clients in a customer support role - Largest number of clients managed simultaneously in a customer support role (More than 10 clients)
- Administrative experience
- Call center agent experience
Personal Information
Availability: Anywhere
Timeline
Customer Service Representative
Lincare
12.2025 - Current
Customer Service Representative
American Directions Group
08.2024 - 01.2025
Customer Service Representative
Consumer Cellular
06.2023 - 12.2023
Dispatcher
Limo Command
08.2022 - 03.2023
Dietary Aide
Sodexo
10.2021 - 06.2022
Administration Technician
Galt Foundation
05.2015 - 07.2021
Receptionist
Wholistic Life System LLC
09.2012 - 06.2015
Peabody Magnet High School
08.2005 - 05.2009