Gloria Arebalo
San Diego,CA
Summary
Dedicated Community Support Professional with a strong focus on enhancing client access to community resources. Coordinates effectively with community organizations to streamline resource allocation, ensuring comprehensive support for diverse populations. Committed to fostering meaningful connections and positive outcomes for clients.
Overview
8
8
years of professional experience
Work History
Community Support Lead Case Manager
Serene Health
San Diego, CA
06.2025 - Current
- Conduct housing navigation initiatives to enhance client access to stable housing.
- Research resources opportunities for clients.
- Develop strategic partnerships to improve service delivery and client outcomes.
- Provide comprehensive support to members by responding to inquiries regarding housing, employment, income sources, and available community resources.
- Collaborated with various departments to enhance service delivery.
- Establish and nurtured ongoing relationships with members to enhance support and engagement.
- Advocate for members with landlords and public agencies.
- Assist members in overcoming social and economic barriers.
- Evaluated member progress to identify areas for improvement.
- Cultivate strong relationships through empathetic and professional contact with members and families.
- Facilitate coordination of behavioral health services, focusing on substance abuse and community resource integration.
- Fulfill additional tasks assigned to enhance team efficiency and support operational goals.
Enrollment Coordinator
Maximus Federal Services
San Diego, CA
01.2020 - 08.2020
- Conducted outreach to Medi-Cal beneficiaries through cold calling to schedule appointments with the county office.
- Provided detailed updates on network modifications to enhance team awareness.
- Facilitated statewide call handling while gathering and analyzing region-specific data to provide accurate information.
- Updated beneficiary information within CRM program to ensure data accuracy.
- Educated recipients on different options for health care providers
- Provided recipients with essential information on how to navigate the network
- Recorded all interactions with beneficiaries to ensure accurate tracking and follow-up.
IHSS Enrollment Specialist
IHSS Public Authority
San Diego, CA
04.2018 - 05.2019
- Built and mailed enrollment Packets for the entire county of San Diego applicants
- Performed outreach efforts to inform providers of the policies and regulations for enrollment
- Managed enrollment processes, ensuring accuracy and efficiency in client documentation.
- Facilitated communication between clients and service providers to resolve inquiries and issues.
- Streamlined data entry procedures, enhancing overall workflow within enrollment systems.
- Conducted training for new staff on enrollment protocols and system navigation.
Education
Bachelor of Science - Spanish/Linguistics
San Diego State University
San Diego, CA06.2016
Skills
- Community Outreach
- Establishing community relationships
- Team Management
Languages
Spanish
Native or Bilingual
Timeline
Community Support Lead Case Manager
Serene Health
06.2025 - Current
Enrollment Coordinator
Maximus Federal Services
01.2020 - 08.2020
IHSS Enrollment Specialist
IHSS Public Authority
04.2018 - 05.2019
Bachelor of Science - Spanish/Linguistics
San Diego State University