Stephany Arias
Greenbelt
Summary
Seeking a position as a Medical Front Desk Receptionist and to use my abilities help growing company meet overall goals while enhancing my career in the process.
Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
21
21
years of professional experience
Work History
Medical assistant
Southern Maryland Medical Group
Greenbelt
08.2024 - Current
- Assisted physicians with patient examinations and procedures.
- Educated patients on treatment plans and medication usage.
- Coordinated appointments and scheduled follow-up visits for patients.
- Collected patient vital signs and documented medical histories accurately.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs as requested by the physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Performed basic laboratory tests such as urinalysis and blood glucose levels
Medical assistant
Right Weight clinic
Greenbelt
07.2023 - 07.2024
- Guided clients in developing personalized weight loss plans and strategies.
- Conducted regular assessments to monitor client progress and adjust programs.
- Educated clients on nutrition, exercise, and healthy lifestyle choices.
- Managed patient records using electronic health record systems.
- Prepared exam rooms and ensured proper sanitation standards were met.
- Collected patient vital signs and documented medical histories accurately.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Administrative/customer service/banking loan speci
State Farm
Beltsville
07.2016 - 05.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted other departments with administrative tasks as needed.
- Provided administrative support for senior executives.
- Processed customer transactions and managed account updates accurately.
- Educated customers on product features and benefits effectively.
- Handled escalated calls, providing solutions to complex customer problems.
- Participated in team meetings to share insights and improve service and sales.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified opportunities for upselling additional services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conducted loan applications and evaluated creditworthiness for potential borrowers.
- Educated customers on banking products and services to enhance their financial knowledge.
- Ensured compliance with banking regulations and internal policies during daily operations.
- Processed deposits, withdrawals, transfers, payments, checks.
- Opened new checking, savings for customer accounts.
- Analyzed credit reports and evaluated loan applications.
- Generated monthly, quarterly, and annual sales reports for management review.
- Conducted audits relating to and functions.
- Coordinated documentation between clients and mortgage lenders.
- Collaborated with underwriting teams to resolve issues promptly.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
Front Desk Receptionist
Georgetown Skin
Washington
05.2012 - 05.2013
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with healthcare providers daily.
- Handled patient inquiries over the phone and in person professionally.
- Processed insurance information and verified eligibility for services promptly.
- Assisted in billing tasks and collected patient payments as needed.
- Provided support during office procedures, ensuring a smooth workflow.
- Communicated with insurance companies to verify coverage and obtain authorization for services.
- Processed medical claims using advanced billing software and electronic health records.
- Maintained up-to-date knowledge of coding guidelines and insurance policies affecting claims.
- Ensured compliance with HIPAA regulations during the handling of patient information.
- Managed follow-up on unpaid claims to expedite payment resolution processes.
- Completed appeals and filed and submitted claims.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Provided customer service support to patients who had questions about their bills or payments due.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Communicated with healthcare providers to obtain necessary documentation.
- Reviewed prior authorization requests for medical procedures and medications.
- Processed appeals for denied prior authorizations efficiently.
General Manager
Julie’s Hair Salon
Silver Spring
06.2008 - 01.2010
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Worked on balancing the cash register; administering bookkeeping at the end of each week; and handling bank deposits and change withdrawals.
- Ensured stock availability by ordering supplies and retail product for the salon.
- Cultivated and maintained solid relationship with salon vendors and distributors.
- Facilitated training regarding product knowledge for the staff.
- Provided support in promotions and marketing, including producing advertisements for the company.
- Implemented training programs for new stylists, enhancing service quality and techniques.
- Developed marketing strategies to promote salon services and increase client engagement.
- Coordinated inventory management, ensuring timely stock replenishment of products and supplies.
- Handled client feedback and concerns, maintaining high levels of customer service excellence.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Reconciled bank statements and financial records monthly.
- Prepared financial reports to support management decisions.
- Processed accounts payable and receivable transactions.
- Developed and implemented employee recruitment strategies to attract top talent.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Supported payrolls, driving timely and accurate payment of employee wages.
Leasing Specialist
Kay Management
Silver Spring
09.2005 - 06.2007
- Administered leasing and marketing for all apartment homes and related products.
- Managed prospective customers and provided tours of property.
- Maintained and prepared all required paperwork for move ins and inspections.
- Monitored all customer inquiries and complaints and ensured timely resolution of same.
- Participated in resident activities and assisted in retaining residents
- “Top Seller” in May 07 for consistently meeting and exceeding leasing goals.
Education
Master Esthetician -
Skin Care Center
Diploma -
Universidad Adventista Dominicano
High School -
Elenor Roosevelt High School
Skills
- Problem solving
- Attention to detail
- Effective communication
- Inventory and supply management
- Data entry
- Immunization administration
- Customer relationship management
- Staff management
- Administrative support
- Supply replenishment
- Inventory management
- Calendar management
- Data analysis and research
- Bookkeeping
- Multitasking
- Expense tracking
- Meeting coordination
Timeline
Medical assistant
Southern Maryland Medical Group
08.2024 - Current
Medical assistant
Right Weight clinic
07.2023 - 07.2024
Administrative/customer service/banking loan speci
State Farm
07.2016 - 05.2019
Front Desk Receptionist
Georgetown Skin
05.2012 - 05.2013
General Manager
Julie’s Hair Salon
06.2008 - 01.2010
Leasing Specialist
Kay Management
09.2005 - 06.2007
Master Esthetician -
Skin Care Center
Diploma -
Universidad Adventista Dominicano
High School -
Elenor Roosevelt High School