Sales professional with strong background in sales operations and process optimization. Known for driving efficiency and supporting strategic planning initiatives. Focused on team collaboration and delivering results, adaptable to changing needs. Expertise in data analysis and sales strategy implementation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Account Executive
iFlock Security Consulting
01.2024 - 07.2024
Served as a Sales Operations partner by designing and implementing scalable sales processes, workflows, commission structures, and CRM governance.
Managed forecasting and pipeline operations for a $500K new business prospecting quota.
Led GTM strategy development and sales enablement initiatives, contributing to a 20% increase in brand awareness.
Optimized HubSpot CRM to reduce admin time by 30%, improving lead qualification, and increasing pipeline transparency.
Supported executive-level consulting engagements focused on cybersecurity and compliance.
Facilitated weekly strategy sessions with stakeholders from various departments to streamline processes, improving project delivery times by 40% and enhancing overall team collaboration.
Developed customized security solutions to meet specific client needs, increasing satisfaction and loyalty.
Analyzed market trends to adjust sales strategies, ensuring alignment with industry developments and client demands.
Implemented process improvements that streamlined operations, resulting in increased efficiency across account management activities.
Collaborated with cross-functional teams to deliver comprehensive security consulting services tailored to clients' requirements.
Regional Account Manager
NCC Group
01.2022 - 02.2023
Managed pipeline operations and forecasting for a $2M book of business, balancing new logo acquisition and expansion revenue.
Improved account health and retention through structured planning and operational discipline.
Partnered with technical and delivery teams to ensure seamless transition from sale to service delivery while managing the full sales cycle and delivery.
Cultivated strong relationships with key stakeholders to enhance client satisfaction and loyalty.
Developed tailored account strategies to align services with client needs and market trends.
Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
Enterprise Account Executive
Ziply Fiber
09.2020 - 01.2022
Supported regional GTM execution and pipeline management for $1.2M in annual revenue.
Expanded market presence by securing 10+ new enterprise accounts, driving a 60% revenue increase.
Strengthened referral and partner processes, increasing partnership-driven revenue by 50%.
Cultivated relationships with enterprise clients to drive revenue growth and enhance customer satisfaction.
Led strategic sales initiatives, aligning solutions with client needs to improve service delivery.
Developed and executed account plans, ensuring alignment with organizational goals and client objectives.
Analyzed market trends to identify opportunities for product expansion and competitive positioning.
Collaborated cross-functionally with marketing and product teams to optimize sales strategies and offerings.
Account Manager
CenturyLink
11.2016 - 05.2019
Owned operational management of a $1.3M book of business, exceeding quota by 170%.
Closed a $720K enterprise while maintaining strong renewal and retention performance.
Ranked #2 Sales Executive in the region, driven by disciplined pipeline and account operations.
Managed client relationships to ensure satisfaction and retention across diverse accounts.
Developed strategic account plans to drive long-term growth and profitability for clients.
Coordinated cross-functional teams to deliver tailored solutions that meet customer needs.
Oversaw contract negotiations, ensuring compliance with company policies and client expectations.
Presented performance reports to stakeholders, highlighting key metrics and growth strategies for accounts.
Account Manager/Demand Generation
Veritas/Symantec
07.2014 - 09.2016
Supported demand generation and pipeline operations across Eastern Canada, consistently achieving 90-120% of quota.
Maintained 95-98% customer retention through structured engagement and pipeline hygiene.
Recognized as Quarterly Best Sales Representative.
Developed and maintained strong client relationships to ensure satisfaction and retention.
Collaborated with cross-functional teams to deliver tailored solutions for clients' needs.
Led account strategy sessions to align services with client objectives and drive growth.
Managed contract negotiations, ensuring alignment with company policies and client expectations.
Implemented process improvements that streamlined workflows and increased efficiency in service delivery.
Education
Bachelor of Science - Business Management
Purdue University Global
West Lafayette, IN
10-2025
Skills
Client relationship management
Relationship building
Sales quota achievement
Pipeline management
Business development
Account management
Strategic selling
Territory development
CRM proficiency
Operations
Cross-functional teamwork
Partnership development
Forecast preparation
Reporting expertise
Sales process optimization
Sales technology
Collaborative mindset
Accomplishments
Used Microsoft Excel and Microsoft access to develop inventory tracking spreadsheets.
Collaborated with team of four in the development of Branding and Business Strategy for iFlock.
Achieved top 5% in sales within the region in 2017 at Centurylink.
Achieved rep of the quarter in 2015 at Veritas.
Certification
ZoomInfo SalesOS
Drata Fundamentals
HubSpot Sales Software
NodeZero by Horizon3.ai
MDR NCC Group
Languages
English
Native or Bilingual
French
Limited Working
Arabic
Professional Working
Hebrew
Limited Working
Interests
Cycling
Crafting and DIY Projects
Video Gaming
Supporting STEM education initiatives and mentorship programs