Coordinated Scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing 20 years of experience in administration and customer service. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
4
4
years of professional experience
Work History
Donor Scheduller
Blood Bank of Delmarva, BBD
Newark, DE
08.2019 - Current
Kept customer and system account information accurate and current to support timely resolutions for concerns.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Documented customer correspondence in CRM to track requests, problems and solutions.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Answered customer inquiries over the phone and via email.
Processed customer account changes with proprietary software.
Delivered customer support to high call load each shift.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Gathered customer feedback to suggest improvements for products and services.
Ensured compliance with company policies regarding privacy laws and data protection regulations.
Updated databases with new and modified customer data.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Understood and followed oral and written directions.
Completed day-to-day duties accurately and efficiently.
Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Education
BBA - Business Administration
Strayer University
Newark, DE
03-2011
Associate of Applied Science - Business Administration
Delaware Technical And Community College
Wilmington, DE
07-2008
Skills
Attention to Detail
CRM Software
Critical Thinking
Schedule Management
Telephone Etiquette
Problem-Solving
Affiliations
I'm a novice arts and crafter. My love of home, family, art and creativity stem from Junior High and High school years. The skills acquired there has lasted, matured and grown.
Timeline
Donor Scheduller
Blood Bank of Delmarva, BBD
08.2019 - Current
BBA - Business Administration
Strayer University
Associate of Applied Science - Business Administration
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation