Stephany Brunswick
Wilmington,DE
Summary
Coordinated Scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing 20 years of experience in administration and customer service. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
4
4
years of professional experience
Work History
Donor Scheduller
Blood Bank of Delmarva, BBD
Newark, DE
08.2019 - Current
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries over the phone and via email.
- Processed customer account changes with proprietary software.
- Delivered customer support to high call load each shift.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Gathered customer feedback to suggest improvements for products and services.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Updated databases with new and modified customer data.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Education
BBA - Business Administration
Strayer University
Newark, DE03-2011
Associate of Applied Science - Business Administration
Delaware Technical And Community College
Wilmington, DE07-2008
Skills
- Attention to Detail
- CRM Software
- Critical Thinking
- Schedule Management
- Telephone Etiquette
- Problem-Solving
Affiliations
- I'm a novice arts and crafter. My love of home, family, art and creativity stem from Junior High and High school years. The skills acquired there has lasted, matured and grown.
Timeline
Donor Scheduller
Blood Bank of Delmarva, BBD
08.2019 - Current
BBA - Business Administration
Strayer University
Associate of Applied Science - Business Administration
Delaware Technical And Community College
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