Stephany Cantillo
Kissimmee,FL
Summary
Dynamic administrative professional with a proven track record at Yoder and Frey Auctioneers, excelling in customer service and data management. Skilled in Microsoft Excel and adept at enhancing office efficiency through proactive organization and effective communication. Committed to fostering strong client relationships and supporting team success through meticulous attention to detail.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Yoder and Frey Auctioneers
02.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
Personal Assistant to the Owner
Tax Source Express
01.2017 - 04.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Screened personal and business calls and directed to appropriate party.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Assisted in training new team members on company policies, procedures, software applications, thereby enhancing overall staff performance.
Education
Associate of Applied Science - Massage Therapy
Keiser University
Fort Lauderdale, FL08-2012
Associate of Applied Science - Nursing
Valencia College
Orlando, FL08-2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Administrative support
- Customer and client relations
- Computer proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Yoder and Frey Auctioneers
02.2021 - Current
Personal Assistant to the Owner
Tax Source Express
01.2017 - 04.2022
Associate of Applied Science - Massage Therapy
Keiser University
Associate of Applied Science - Nursing
Valencia College
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