STEPHANY CODILLO
Woodside,USA
Summary
Hospitality professional with keen eye for operational excellence and guest satisfaction. Proven ability to streamline front office processes and elevate customer service standards. Team-oriented with strong focus on collaboration and adaptability, ensuring seamless coordination and positive outcomes. Skilled in conflict resolution and staff supervision.
Overview
8
8
years of professional experience
Work History
Assistant Front Office Manager
Hotel Fouquet’s New York
New York, NY
12.2025 - Current
- Supervised front office operations, ensuring exceptional guest service and efficient workflow.
- Trained and mentored front desk staff, enhancing team performance and customer satisfaction. Managed scheduling for front office personnel, optimizing resource allocation and coverage.
- Coordinated communication between departments to resolve guest issues promptly and effectively.
- Analyzed guest feedback to identify trends, leading to improved service strategies and initiatives.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Managed room inventory to optimize revenue opportunities during high-demand times
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
Front Desk Supervisor
Hotel Barriere Fouquet's New York
Tribeca, NY
01.2025 - 11.2025
- Greeting walk-in customers and other visitors and escorting them to specific destinations
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front Desk Associate
Hotel Barriere Fouquet's New York
Tribeca, NY
10.2022 - 01.2025
Front Desk Associate and Night Auditor
Marriott Melville Long Island
Melville, NY
09.2021 - 09.2022
- Welcome and acknowledge all guests, process check-ins & outs, anticipated and addressed guests' service needs. Respond to guest complaints, and emergencies. by helping to resolve issues as they arise.
- Answer, record, and deal with all guest calls, messages, requests, questions, or concerns.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports & night audit procedures, identify any special requests, and check reports for accuracy. Accept payment for guests' accounts both at the time of registration and checkout. Maintain an accurate report of receipts and deposits.
- Count bank at the beginning and end of shift.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Enhance profitability of hotels by promoting special services offered and the Marriott Bonvoy Rewards Program.
Front Desk Officer in Charge
Zpad Residences by Hotel XYZ
Tacloban City, Leyte, Philippines
09.2019 - 08.2021
- Delivering overarching front desk support including scheduling, answering phones, resolving issues/complaints, checking in & out guests, and maintaining visitor's log while driving the achievement of business goals.
- Courteously and respectfully assisting a diverse guest base within a high-volume, deadline driven office.
- Earned a reputation for quickly and decisively resolving guest complaints while ensuring their optimal comfort in hotel and accommodating special requests.
- Balancing multiple tasks within a fast-paced environment while using top-level organization, time management, and interpersonal skills.
Guest Service Associate
Hotel XYZ
Tacloban City, Leyte, Philippines
04.2018 - 09.2019
- Ensure optimal level of customer service for all guests and manage all communications with guests for the check in and check out process.
- Monitor all inquiries for reservation and manage all communications with guests for hotel rates and assisting to increase revenue through occupancy.
- Administer and perform all cashier functions and perform an efficient cash drawer and ensure accuracy in calculating all credit card payments.
- Do midnight reports such as; In-house guest, Daily guest list, Daily sales report, Daily room revenue, Walk in report, Management front office (MANFRO), Room availability update.
- Assist in making reservations through phone, online bookings, and personal/direct reservations.
Education
Associates Degree - Hotel and Restaurant Services
ACLC College
Tacloban City, LeyteSkills
- Problem Solving
- Team Coordination
- Multi-tasking
- Telephone Etiquette
- Interpersonal Skills
- Communication Skills
- Front desk operations
- Customer service
Personal Information
Hobbies: Cooking, Reading
Timeline
Assistant Front Office Manager
Hotel Fouquet’s New York
12.2025 - Current
Front Desk Supervisor
Hotel Barriere Fouquet's New York
01.2025 - 11.2025
Front Desk Associate
Hotel Barriere Fouquet's New York
10.2022 - 01.2025
Front Desk Associate and Night Auditor
Marriott Melville Long Island
09.2021 - 09.2022
Front Desk Officer in Charge
Zpad Residences by Hotel XYZ
09.2019 - 08.2021
Guest Service Associate
Hotel XYZ
04.2018 - 09.2019
Associates Degree - Hotel and Restaurant Services
ACLC College