Stephany Dionicio

Ring Savvy Inc.

04.2014 - Current

Led and coached a technical support team, ensuring high-quality customer satisfaction through training and routine feedback sessions
Directed the onboarding of new employees, focusing on seamless integration into team operations
Conducted sales and quality assurance analyses, presenting data-driven insights to leadership for strategic planning
Coordinated with cross-functional departments to enhance organizational strengths and address opportunities for improvement
Managed payroll and timecards for department employees, ensuring accuracy and timeliness
Successfully resolved escalations and retained customers, contributing to a notable reduction in cancellation rates
Spearheaded initiatives to refine customer onboarding processes, increasing client retention and satisfaction
Collaborating with departmental leads to design and execute team-building workshops that increased overall efficiency by 15%
Organized and led weekly meetings to evaluate team performance metrics and align goals with organizational objectives
Proactively implemented CRM optimizations, improving data tracking and client interaction efficiency
Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.

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