Stephany Dionicio
Bay Shore
Summary
Professional with strong leadership and communication skills, adept at managing teams to achieve high performance. Skilled in conflict resolution, time management, and strategic planning. Highly adaptable and reliable, known for fostering collaboration and driving results. Prepared to lead with integrity and flexibility, ensuring alignment with organizational goals.
Overview
11
11
years of professional experience
Work History
Remote Team Supervisor
Ring Savvy Inc.
St. James, USA
04.2014 - Current
- Led and coached a technical support team, ensuring high-quality customer satisfaction through training and routine feedback sessions
- Directed the onboarding of new employees, focusing on seamless integration into team operations
- Conducted sales and quality assurance analyses, presenting data-driven insights to leadership for strategic planning
- Coordinated with cross-functional departments to enhance organizational strengths and address opportunities for improvement
- Managed payroll and timecards for department employees, ensuring accuracy and timeliness
- Successfully resolved escalations and retained customers, contributing to a notable reduction in cancellation rates
- Spearheaded initiatives to refine customer onboarding processes, increasing client retention and satisfaction
- Collaborating with departmental leads to design and execute team-building workshops that increased overall efficiency by 15%
- Organized and led weekly meetings to evaluate team performance metrics and align goals with organizational objectives
- Proactively implemented CRM optimizations, improving data tracking and client interaction efficiency
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
Education
MBA - Master of Science in Sports Management Long Island
Long Island University
Brookville NY05-2025
Bachelor of Science - Bachelor of Science in Professional Communication
Farmingdale State College
Farmingdale, NY01-2022
Skills
- Effective leadership
- Assignment delegation
- Report preparation
- Performance improvement
- Complaint handling
- Staff training
- Team scheduling
- Team supervision
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Remote Team Supervisor
Ring Savvy Inc.
04.2014 - Current
MBA - Master of Science in Sports Management Long Island
Long Island University
Bachelor of Science - Bachelor of Science in Professional Communication
Farmingdale State College
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